Dispatcher - Grant Funded Position - Day Shift

Sch Improv and Operations Clerk

Sch Improv and Operations Clerk provides support to law enforcement officers and district personnel by performing dispatcher duties to ensure the safety and security of students and employees of Gwinnett County Public Schools (GCPS). Perform all dispatcher duties for the Department of Safety and Security. Receive and dispatch field units via radios and/or telephone systems. Monitor camera systems within the school system, including 800 and 400 radios used by officers and schools. Operate communication systems including computers, radios, and telephones. Determine and assign the level of priority of the call and enter the data into system for dispatch purposes. Report malfunctioning equipment to appropriate personnel. Notify on-call personnel of call-outs and assignments. Notify designated personnel (i.e. reunification team) responsible at each school for catastrophic emergencies via Lotus Notes e-mail, if needed. Answer emergency and non-emergency telephone calls from the public for school system law enforcement officers. Response and code all request for law enforcement officers. Perform general clerical duties for the Department of Safety and Security. File department documents and materials and operate routine office machinery. Maintain appropriate logs for the Department of Safety and Security. Access a variety of computer information systems and databases to retrieve, verify, and enter data (i.e. Computer Aided Dispatch (CAD), GCPS Portal, student databases, etc.). Assist with communications for the Department of Safety and Security. Represent the department professionally in all aspects of written and oral communication. Communicate to customers via the radio, telephone, written, and in person, in a professional and businesslike manner according to department procedures. Cooperate and maintain a positive relationship with other district personnel inside and outside the department as well as parents, students, and other law enforcement agencies. Utilize telecommunications equipment courteously in the efficient operation of the district. Route incoming and outgoing correspondence accurately. Cooperate with and maintain a positive relationship with all other school system employees. Work as required after normal hours. Perform other duties as assigned. While performing the duties of this job, the employee is frequently required to sit for extended periods of time. The employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to touch, handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The employee is required to operate a motor vehicle in performance of duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.