Patient Care Coordinator - Medspa

About Us:

At PureSkin Aesthetic & Laser Center, we believe beauty isn’t one-size-fits-all. Our experts assess your unique features and goals to design a results-driven plan using the most advanced techniques available in Bismarck!

Job Summary: 

As a Client Growth Specialist at PureSkin, you will serve as the first point of contact for prospective and existing clients, playing a critical role in driving revenue growth and ensuring consistent, high-quality lead management. This role combines customer engagement, sales conversion, and clinic support, with a strong focus on improving consultation show rates, close rates, and client retention. This entry-level position is ideal for individuals who are motivated by results, enjoy client interaction, and thrive in a fast-paced, performance-driven environment. This position is built on the Outgrow philosophy by Alex Goldfayn, emphasizing proactive outreach, positive communication, and accountability for measurable results. 

This role is an in-office position Monday - Friday 8:30 AM - 5:00 PM. This role spends 90-95% of the day engaged in phone outreach. 

Key Responsibilities:

Lead Management & Client Engagement 

• Serve as the dedicated point of contact for new inbound leads and outbound follow-up, ensuring timely responses and personalized client communication. 

• Proactively reach out to prospective clients via phone, text, and email to nurture interest, schedule consultations, and reduce appointment cancellations/no-shows. 

• Actively educate clients on treatment options, promotions, and membership opportunities, tailoring recommendations to their goals and needs. 

• Meet or exceed daily/weekly outreach activity benchmarks (calls, texts, emails) as set by the Client Growth Manager. 

• Follow a structured, repeatable follow-up cadence to ensure consistency and persistence in lead management. 

• Utilize positive, client-centered communication frameworks that reinforce trust, confidence, and urgency. 

Sales Conversion & Revenue Growth 

• Drive higher consultation show and close rates through consistent follow-up and value-based communication. 

• Effectively cross-sell and upsell treatments, packages, and memberships, reinforcing client loyalty and repeat visits. 

• Collaborate with providers and practice managers to align messaging, promotions, and client offers to maximize conversion rates. 

• Maintain an optimistic, encouraging mindset in all client conversations to inspire confidence and enhance outcomes. 

Clinic & Team Support 

• Provide support to the assigned home clinic while also serving as backup support for at least one additional clinic within the platform. 

• Maintain accurate and up-to-date client records in the CRM/EMR system, ensuring documentation of preferences, goals, and next steps. 

• Partner with the Client Growth Manager to review weekly performance metrics and identify opportunities for improvement. 

Operational Support & Accountability 

• Monitor and manage clinic scheduling to optimize provider utilization, filling last-minute cancellations or openings with prospective clients. 

• Track and report key performance indicators (show rate, close rate, sales conversion, membership enrollments) on a regular basis. 

• Demonstrate accountability for meeting individual and team goals while maintaining a client-first mindset. 

• Participate in weekly reviews of performance activity to ensure consistency with the Outgrow model. 

Qualifications:

• 2+ year experience in customer service, call center, or sales environment (medspa, beauty, or healthcare field preferred)
• Experience with outbound calling, appointment setting, or lead follow-up strongly preferred
• Excellent verbal communication and listening skills
• Comfortable discussing wellness, skincare, and cosmetic procedures
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Familiarity with appointment booking software a plus
• High school diploma or equivalent; some college or relevant training is a plus

How to Apply:

If you are passionate about sales and aesthetics and want to join a dynamic team, we’d love to hear from you! Please submit your resume and a brief cover letter detailing your experience and why you are a great fit for this role.

Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.