Customer Service

Customer Service Representative

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

The Customer Service Representative primary job objective is to work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery, quality, and responsiveness. In order to maximize customer satisfaction this job requires timely and accurate responses to: requests for quotes, material planning, order entry, engineering holds, order changes, schedule sharing, order status, requests for RMA's, and resolution of shipping and accounting issues. This position requires continuous improvement in cycle time for customer communications in order to maintain the highest level of customer satisfaction.

Duties and Responsibilities:

• Initiate quote process in internal quoting system
• Upon receipt of all orders, follow order entry procedure and complete checklist
• Enter Sales Order and work with production control to meet requested lead times/ship dates.
• Transmit order acknowledgement to customer
• Save all pertinent documentation in program management documents
• Work with customer weekly or monthly forecasts to schedule production quantities to meet the customer min/max inventory requirements. Complete all order entry and/or change orders to maintain scheduled requirements.
• Work with consignment customers to assure inventory is pulled and invoiced in contracted time frame.
• Monitor "in transit" shipments for timely receipt to the consignment hubs.
• Maintain weekly forecast information.
• Enter changes as requested for expedites, pushouts, cancels, and customer holds.
• Work with Production Control to meet Customer demands and forward acknowledgement to Customer.
• Submit cancellations per procedure and obtain approvals as needed.
• Transmit charges to customer and monitor for invoicing and payment.
• Set up new part order as required, and modify sales order as appropriate
• Receive requests for returns and work with quality department for appropriate approvals
• Assign RMS number via system and set up for return order; Transmit RMA number to customer
• Work closely with operations, engineering, and quality to accurately give order updates and to resolve on time delivery and quality issues
• Receive requests for returns and work with quality department for appropriate approvals.
• Communicate in timely manner to keep customer informed. Work expedited ship methods as needed to meet committed Dock dates.
• Work with accounting and buyers for assigned customer monthly statements to resolve overdue payments when there are issues to resolve regarding unit price, quantity, EDI problems etc.
• Actively involved with the internal teams within the department to reduce cycle times and order entry errors to promote continuous improvement.
• Works with Account and Program Managers to compile various activity reports designed to generate sales forecasting data and sales strategies.
• Participates with account and program management in on-site customer review meetings. Will travel to customer site on occasion.
• Cold-call customers or prospective customers to drive business
• Work with site management, inside sales and customer service to ensure: Customer Satisfaction, Effective pricing strategies are in place, NPI execution, Business Growth.
• Follow "7 Elements of Success" guidelines

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:

• Must have A&D experience & previous oracle experience is preferred
• Printed circuit board manufacturing knowledge is preferred.
• Working knowledge of all aspects of Inside sales functions is preferred.
• Must be knowledgeable in spreadsheet and word processing software, as well as the knowledge to use the Internet.
• Decision making skills with respect to matching strategies and capabilities with customer demands well as in interpretation of a variety of instructions furnished in written, oral, diagram (print reading) or schedule form.
• Excellent verbal and written communication skills is a must.
• Ability to lift 50 pounds unassisted
• Must be able to quickly react in order to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to manage in conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction

Education and Experience:

• Bachelor's degree preferred
• 1-3 years of manufacturing or PCB experience preferred

Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is:

$49,753 - $78,642

Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.