Data Center Operations Technician I

Key Responsibilities Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively. Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure; follow ERP and escalating procedures. Perform physical security walkthroughs and administer security sign‑in and badging procedures for all colocation customers, visitors, and third parties. Track and document time spent on tasks and support cases, including installations, expansions, outages, and remote hands activities. Ensure accurate entry of Cap Labor on timesheets and timely completion of all timesheets. Follow Flexential Cabling Standards and execute standard operational tasks such as auditing, documentation, and report completion. Install, label, and document hardware and power in customer cabinets; install and terminate cabling; test and troubleshoot hardware components. Use ServiceNow and other systems for ticket updates, maintenance requests, and hardware installations. Maintain data center cleanliness and organization; support shipping/receiving processes; manage inventory of tools and equipment. Follow safety and fiber cleaning protocols; read, understand, and perform LOA verification. Support site safety and emergency readiness efforts; complete shift activities and handoffs for continuity of operations. Learn and apply technical operations best practices, seeking guidance from senior team members; demonstrate reliability and flexibility in supporting 24x7x365 operations. Perform other duties as assigned, contributing to a high‑performing, collaborative, and resilient data center environment. Required Qualifications Passion for providing a great customer experience. Strong verbal and written communication skills. Understanding of Windows and Microsoft operating systems. Self‑starter, reliable, and dependable. Strong attention to detail and ability to meet deadlines. High school diploma or equivalent. 0‑4 years of experience in an IT or Data Center Support environment. Cross‑team collaboration; running cable and climbing ladders ability. Ability to respond to critical infrastructure emergencies and network/power monitoring. Reliability, quick learning, and escalation skills. Preferred Qualifications 1 year of experience in an IT or Data Center Support environment. Previous NOC/SOC/IOC experience and/or data center experience. Familiarity with DS1, DS3, Ethernet, and dark fiber circuits. Experience with generators, UPS, DC plant, HVAC, and fire suppression systems; ability to read electrical diagrams. Basic hardware troubleshooting, including replacing hard drives, memory, and motherboards. Knowledge of Windows operating systems (PC and server side). Physical Requirements Ability to climb ladders and work aloft. Ability to work in hot and cold temperature environments. Ability to maneuver pallet jacks. Ability to lift up to 50 lbs. Ability to pull and install cabling. Limited travel may be required. Base Pay Annualized/Hourly salary range offered for this position is estimated to $20.00 – $23.00 per hour. Actual pay may vary based on experience, location, and qualifications. Safety Hazards Chemical Confined spaces Electrical Ergonomics Climbing ladders Mechanical lift Noise Temperature extremes Trip/fall Benefits of Working at Flexential Medical, Telehealth, Dental and Vision 401(k) Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) Life and AD&D Short‑Term and Long‑Term disability Flex Paid Time Off (PTO) Leave of Absence Employee Assistance Program Wellness Program Rewards and Recognition Program Equal Opportunity Employer Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Flexential Corp