Referral Coordinator

Referral Coordinator – Healthcare

Pay: $18 – $22 per hour

Location: Dallas, TX (Onsite)

Schedule: Monday–Thursday, 8:00 AM–5:00 PM | Friday, 8:00 AM–12:00 PM

Benefits: This position is eligible for Medical, Dental, Vision, and 401 K.

About the Opportunity

Addison Group is seeking a detail-oriented Referral Coordinator to support a busy specialty healthcare practice. This role is responsible for managing patient referrals, coordinating communication between providers and patients, and ensuring referrals are processed accurately and efficiently.

This is an excellent opportunity for someone with referral management, insurance verification, or medical office experience who enjoys working in a fast-paced clinical environment and helping patients navigate their care journey.

What You'll Do

• Coordinate incoming and outgoing patient referrals to specialty providers.
• Process referrals accurately and ensure all required documentation is complete.
• Communicate with referring providers, insurance companies, and patients regarding referral status.
• Work within payer portals to obtain referral and authorization information.
• Manage appointment scheduling and follow-up activities.
• Maintain accurate patient records and ensure HIPAA compliance.
• Assist with insurance-related inquiries and verify referral requirements.
• Update and maintain information within the EMR system.
• Handle occasional outbound calls to patients regarding appointments or referral updates.
• Support office operations and administrative initiatives as needed.

Qualifications

Required:

• Minimum 2 years of experience in referral coordination, medical records, insurance verification, or healthcare administration.
• Experience working with eClinicalWorks (ECW) required.
• Experience working with insurance payer portals.
• Knowledge of healthcare insurance processes and referral workflows.
• Familiarity with HIPAA guidelines and patient confidentiality requirements.
• Strong attention to detail and organizational skills.
• Experience handling inbound and outbound patient or provider calls.
• Working knowledge of ICD-10 and ICD-9 coding.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.