Team Lead

Job Title

Roles & Responsibilities:

Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure efficient and qualitative operation through effective planning, leading, controlling and organizing.

Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.

Select, train, develop, appraise and counsel support staff personnel.

Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.

Monitor and analyze proficiency and quality efforts subordinate personnel.

Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.

Recommend and implement new or improved systems which will enhance or expedite work.

Education & Experience:

Bachelor's Degree in related field preferred.

A minimum of 60 college credits is required.

Two years' experience in a leadership role required.

EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.