Account Manager 2

Job Description Job Description PIVOT INTERIORS Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether planning our Customer Experience program, developing multi-pronged marketing strategies, or designing projects for our innovative clients, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people’s greatest potential. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless. Your Role at Pivot As an Account Manager, you will be responsible for the planning and management of all aspects of corporate accounts, from the selling process, through design, project management and the completion of project, exercising discretion and independent judgment to ensure the highest level of customer satisfaction. Responsible for customer relations oversight on all assigned accounts, including the development of a monthly project status report per account. In Addition, You Will Provide prompt and effective follow-up on new corporate projects specified by clients or new accounts/projects from the sales or bid desk. Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction. Act as Herman Miller Living Office “champion” by being proficient in the Living Office concept and ideas. Meaningfully contribute to winning sales engagements by supporting account managers and customers with this unique knowledge. Be a student of “The Challenger Sales” sales model and attend the “Readiness Rally”. Assume ownership of the entire sales process, from initial client contact through the final punch list. Work with other team members (design, project management, project coordination, installation, accounting, sales management) as appropriate to complete all projects to the client’s satisfaction and within the required time frame. Assume primary responsibility in the planning and specification of all aspects of the sales projects on assigned accounts, or work with the assigned design team as required to complete planning and specification(s). Assume primary responsibility in the project management of all aspects of the projects for assigned accounts or works with the assigned project manager(s) as required to complete projects. Provide timely follow-up on all details. Promote and sell design, installation, project management, and other services as appropriate. Be responsible for fabric finishes and discounting on all final proposals submitted to clients. Within guidelines for margins, develop accurate price quotations. Coordinate project plan(s), installation schedule(s). Review all orders prior to order entry to determine any special instructions to the manufacturer. Conduct post-occupancy evaluation/punch list walk-through with Project Manager, if one has been assigned, ensuring timely resolution of any identified issues or problems. Inform assigned clients on all new products and ergonomic issues and products. Work with the accounting department to provide prompt and courteous follow-up and investigations of delinquent accounts as necessary. Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts. Consistently devote time to personal and professional development through a variety of continuing education sources and appropriate business and professional associations. Be responsible for the successful installation and completion of every job, to the absolute satisfaction of all accounts. Perform other duties as assigned. We Are Excited About You If You Have 2+ years of professional sales-related experience and/or training and a bachelor’s degree in architecture or interior Design from a 4-year college or university; or equivalent combination of education and experience. Previous experience and/or training (such as project administration or project management or interior design) may be substituted for some experience or formal education requirements. Familiarity with the basics of project management. Demonstrated ability to logistically plan all phases of the project lifecycle. General understanding of furniture systems and electrical/cabling issues, building systems, and building codes. Operations database experience, as well as previous working experience with Microsoft Word and Excel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES This position has no permanent supervisory responsibilities, but duties require the Account Manager to temporarily direct and coordinate the actions of several different supporting positions within the project team as needed. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to read and analyze architectural drawings and blueprints. Ability to write reports, and business correspondence (such as proposals, quotations, and letters), in English. Ability to effectively present information, written and verbal, in English, and respond to questions from groups of managers, clients, vendors, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply the algebraic and geometric concepts involved in project design desirable. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS, IMMUNIZATION RECORDS Healthcare clients may require documentation or other proof of COVID-19 vaccination, including proof of booster (original monovalent booster and/or updated bivalent booster). PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit, concentrate intensely; talk and hear. The employee frequently is required to stand, walk; and use hands to finger, handle, or feel, and operate a computer keyboard, mouse, and telephone keypad. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds with assistance and/or equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, and the risk of electrical shock if working at the client’s site. The noise level in the work environment is usually moderate. * Equal Opportunity Employer– minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.