Account Manager

Job Description Job Description About ISC Established in 1971, ISC began building custom power cables & assemblies for Gateway, Kingston, and Xerox. With over 50 years of manufacturing experience, ISC is capable of meeting tight deadlines and changing forecasts while maintaining quality. Our products are in use worldwide in commercial and military aircraft, lifesaving medical devices, weapon systems, inflight entertainment, power systems, and countless commercial, industrial & computer applications. Our facility is environmentally controlled, engineered for manufacturing flexibility, includes dedicated assembly labs for isolated program management, and a cleanroom facility. With dedicated professionals and assemblers regularly operating two full shifts, ISC operates with the most current high-speed tooling, material handling, and test equipment. Job Overview The Account Manager (AM) owns execution of customer programs across the full quote-to-cash lifecycle for assigned accounts. This role serves as the primary point of contact and customer advocate while driving internal coordination to ensure on-time delivery, margin performance, and overall customer satisfaction. This is a hands-on, operations-focused role within a fast-paced contract manufacturing environment. The Account Manager operates with a high level of ownership and accountability, partnering closely with Sales, Operations, Engineering, Sourcing, Accounting, and Customer Experience to successfully execute both new and existing programs. What You'll Do: Customer Ownership Serve as the primary point of contact and advocate for assigned customer accounts Build and maintain strong, long-term customer relationships Lead customer communications including meetings, calls, and periodic site visits Program & Order Execution Own execution of customer accounts through the full quote-to-cash lifecycle, from initial quotation through shipment and cash collection Support onboarding of new customers and new programs, ensuring successful launch and internal alignment Provide proactive order status updates, delivery schedules, and open order reporting to customers Drive on-time delivery performance across assigned accounts Cross-Functional Coordination Collaborate with Sales, Operations, Engineering, Manufacturing, Purchasing, Accounting, and Customer Experience to meet customer requirements Coordinate manufacturability, feasibility, and delivery commitments with internal teams Drive accountability and clear communication across cross-functional stakeholders Commercial & Pricing Management Manage RFQs, re-quotes, and ongoing pricing activities Coordinate material costs, labor inputs, and pricing updates with internal teams Support margin performance through effective pricing and cost awareness Planning & Forecasting Manage customer forecasts, blanket orders, and Kanban programs Coordinate material pipelines and demand changes with Supply Chain and Production teams Support alignment between customer demand and internal production planning Issue Resolution & Continuous Improvement Proactively identify and resolve delivery, quality, or supply chain issues impacting customer commitments Manage customer escalations and drive timely resolution Track quote outcomes, including closed-lost business, and provide feedback to support continuous improvement Systems & Reporting Utilize ERP/MRP systems to track orders, forecasts, and account performance Provide customer forecasts and sales-related reporting to Sales Leadership Maintain accurate documentation of customer requirements and program details Additional Responsibilities Perform other duties as required to support business needs Must-Have Qualifications: High school diploma or equivalent required Minimum of 2 years of experience in business-to-business customer service, account management, program management, or related roles Experience working in a manufacturing environment with exposure to production, scheduling, or supply chain processes ERP / MRP system experience Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook Comfortable working in Teams, Zoom, and other collaboration tools Strong customer-facing communication and relationship management skills Ability to manage multiple priorities in a fast-paced, deadline-driven environment Strong problem-solving skills with the ability to make independent decisions High level of ownership, accountability, and follow-through Effective collaboration across cross-functional teams Ability to adapt to shifting customer demand and production priorities Experience managing customer escalations and driving resolution Strong organizational and time management skills Professional written and verbal English communication Bonus Points If You Have: Experience in contract manufacturing, cable/harness, or molding environments Aerospace and Defense industry experience We are committed to a high-performance culture of ownership, responsibility, and accountability, which will lead to breakthrough results in service for our customers and highly motivated employees. ISC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under applicable law. Export Control Requirements (ITAR): This position requires access to controlled technical data. In accordance with the International Traffic in Arms Regulations, applicants must be a “U.S. Person,” which includes U.S. citizens, lawful permanent residents (green card holders), refugees, or asylees, or otherwise be eligible to obtain required export authorizations.