Remote Client Success Manager - LATAM at Valatam

Remote Client Success Manager - LATAM at Valatam — Remote Location Stability Required for Onboarding: This role comes with a significant caveat for nomads — Valatam explicitly requires that new hires remain in one of the allowed countries (Colombia, Costa Rica, Mexico, Guatemala, Honduras, or Brazil) for the first four months without any travel commitments. This rules out slow-travel or frequent-move lifestyles during the critical onboarding window. Timezone Fit: As a LATAM-focused role reporting to a COO and managing a live client-facing team, expect US Eastern or Central business hours alignment. This is not a fully async role — weekly performance reviews, client-call coaching, and escalation handling require real-time availability during core business hours. After Onboarding: Once the four-month anchor period passes, the 100% remote setup offers more flexibility. With a USD $2,500/month salary, here's how it stacks up against popular nomad bases: Mexico City, Mexico: Budget of ~$1,500–$2,200/month is feasible, though it's tighter in upscale neighborhoods. San José, Costa Rica: Costs run ~$1,500–$2,000/month; affordable and already an allowed country. No coworking allowance or equipment stipend is mentioned. The gym/wellness allowance is a minor location-independent perk. Best suited to settled nomads who can base themselves in LATAM long-term. About Valatam At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025–2026)—proof that an exceptional employee experience leads to outstanding client results. About the Role We are seeking a results-driven Client Success & Expansion Manager to lead our Account Management team, protect existing client revenue, and drive account growth across our active client base. Reporting directly to the Chief Operating Officer, this is a 100% remote, full-time position for experienced client success and account management leaders in Latin America. In this role, you will lead a team of Account Managers dedicated to maintaining low churn rates (lost MRR), resolving high-level client escalations, and identifying account expansion opportunities through additional full-time placements. If you excel at retention strategies, process governance, and coaching team members to close upsells through consultative client management, this opportunity offers high operational impact and career growth. Key Responsibilities Team Leadership & Accountability: Set retention and expansion targets, conduct weekly performance reviews, provide client-call coaching, and hire, onboard, and scale Account Managers. Retention & Churn Mitigation: Monitor account health across all active accounts, establish clear retention plans for at-risk clients, and lead critical escalation conversations to reduce lost MRR. Account Expansion & Upselling: Drive account growth by identifying additional staffing needs, maintain an account expansion pipeline, and coach Account Managers through proposals and closing extra placements. Client Engagement & Feedback Routines: Optimize onboarding check-ins, establish formal review cadences, oversee testimonial/case study collection, and partner with Marketing to showcase client success stories. Process & CRM Discipline: Document and enforce account management workflows in HubSpot, streamline Sales-to-Account Management handovers, and ensure 100% team compliance with response and resolution deadlines. KPIs, Forecasting & Reporting: Track scorecards covering lost MRR, retention, upsells, and client health; submit weekly forecasts and monthly revenue loss analyses to executive leadership. Requirements Proven track record in B2B Customer Success or Account Management leadership, preferably managing remote teams. Strong expertise in account retention, churn prevention strategies, and closing B2B upsells/account expansions. Advanced proficiency in HubSpot CRM, account health tracking, and pipeline management. Experience in BPO, nearshore staffing, or virtual assistant services preferred. Dedicated quiet home office, stable high-speed internet (≥ 10 Mbps down / 2 Mbps up), and reliable backup. Bachelor's or Associate's degree preferred. What We Offer Hourly rate equivalent to approximately USD $2,500 / month, based on experience. Paid time off and performance bonuses. Monthly medical insurance stipend after meeting eligibility criteria. Birthday and work-anniversary bonuses. Gym and wellness allowance. Unlimited online fitness classes. Company events and Christmas celebrations. More information about the payment structure will be discussed further in the process. Our Core Values at Work We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you. IMPORTANT We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities. If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role. Is this role truly 100% remote or is there an office requirement? The role is 100% remote. However, during the first four months of employment, candidates must remain in one of the approved LATAM countries (Colombia, Costa Rica, Mexico, Guatemala, Honduras, or Brazil) without travel commitments to ensure a smooth onboarding. What is the salary for this position? Valatam offers an hourly rate equivalent to approximately USD $2,500 per month, based on experience. Additional payment structure details are discussed later in the hiring process. What language skills are required for this role? Fluent English and Spanish at C1-C2 level are required, as the role involves managing client relationships with global companies and leading a bilingual team. What experience is preferred for this Client Success Manager role? Valatam prefers candidates with a proven track record in B2B Customer Success or Account Management leadership, ideally with experience in BPO, nearshore staffing, or virtual assistant services, and advanced HubSpot CRM proficiency. Are there performance bonuses in addition to the base salary? Yes, the compensation package includes performance bonuses, paid time off, a monthly medical insurance stipend (after eligibility), birthday and anniversary bonuses, and a gym and wellness allowance. Helping travelers find remote work and build location-independent careers around the world. #J-18808-Ljbffr Job4Travelers