Fire Detection Service Technician

What we offer Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits: Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program and More What you will do Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representatives to ascertain equipment or system problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems, including Simplex/Grinnell. Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals. Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction. Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptops. Obtain customer signature upon completed service call assignment. Participate in a scheduled on-call rotation. Help to train or mentor others on the service team. Provide customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, provide solutions and outcomes at the time of service. Perform other duties as assigned. How you will do it This skilled position involves troubleshooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing. Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. Candidate must possess excellent written and verbal communication and outstanding customer service skills. Position involves the programming of fire alarm, security, and access control system panels. Experience with CCTV, IT, and IP networks is a plus. Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner. On-call and after-hours work may be required on occasion to meet customer needs. Provide recommendations and solutions to ensure facility efficiency, including upselling opportunities. Provide quotes to support recommendations and solutions. What we look for 3+ years of experience with fire alarm, access control, security intrusion, sound, and communications systems. Ability to interpret blueprints, diagrams, and specifications. Good working knowledge of computers. Ability to follow verbal and written instructions. Capability to perform physical labor up to 50–70 lbs, including carrying equipment and tools. Ability to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, and above ceilings. Ability to work flexible hours, including weekends, to meet customer requirements. Overnight travel may be required. Demonstrated high level of customer service. Maintain truck inventory to ensure timely response to customer needs. Adherence to, implementation, and follow safety guidelines the airlines correct aogy of the options and bon we is with the plan Strong organizational skills, positive attitude, and an ability to stools for quick Lecher. function Valid driver’s license and driving record that meets company requirements. Retainetany lice required by National, State, and Local. Preferred Technical training preferred. NICET II preferred. Compensation Hourly range: $23.07 - $31.73. The hourly rate will be determined by the applicant’s education, experience, knowledge, skills, and abilities, internal equity, and alignment with market data. Exceptional candidates with unique skills may be considered within or above the stated range. Equal Employment Opportunity & Anti-Discrimination Statement Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. #J-18808-Ljbffr