Claims Field Senior Property Adjuster

Job Summary This position handles moderate to complex claims matters involving homeowner property insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, damage evaluation, negotiation strategies, and claims resolution of moderate to complex claims. Responsibilities Identify and obtain statements from insureds, vendors, and witnesses. Conduct phone and/or field investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Communicate and interact with a variety of individuals; explain benefits, coverages, and the claims process either verbally or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address moderate complexity coverage issues. Evaluate and determine claim values upon receipt and assessment of property damage data. Negotiate within settlement authority with insureds to resolve first claims. Update database production reports and document claim files via company systems (e.g., CACS, HUON, HOC, GUIDEWIRE). Control expenses for areas of responsibility. Verify and interpret coverage, gather necessary information to ensure policy applicability. Objectively discern and address issues that may be questioned in audit. Coordinate with internal and external departments as required. May attend and participate in legal proceedings. Respond quickly and effectively to customer needs and problems. Qualifications Bachelor's degree or equivalent combination of education and experience. 4‑6 years of prior claims handling experience. 4‑6 years of property claims administration experience. Preferred 1‑3 years of experience in the construction industry. Preferred working knowledge of claims administration best practices and procedures. Moderate knowledge of insurance, fault assessment, negligence, and subrogation principles. Comprehensive understanding of vehicle and building repair procedures and third‑party liability issues. Working knowledge of Microsoft Office suite, general computer software, and claims software. Moderate leadership skills. Advanced organization and planning recognition skills. Advanced oral and written communication skills. Advanced interpersonal skills. Valid driver’s license, acceptable Department of Motor Vehicles record, and minimum liability insurance. Insurance/claims adjuster license may be required for claims administration in certain states. Travel Requirements Field duties may involve company car usage and local travel to inspect accident scenes or first‑party homeowner losses (approximately 40% of the time). Salary and Incentives Starting pay range: $80,100.00 – $107,000.00. Full‑time positions are eligible to participate in an incentive program based upon the achievement of organizational, team, and personal performance. Benefits Health coverage for medical, dental, and vision. 401(k) savings plan with company match and pension. Tuition assistance. Floating holidays and PTO for community volunteer programs. Paid parental leave. Wellness programs. Employee discounts (membership, insurance, travel, entertainment, services, etc.). Equal Opportunity Employer AAA is an Equal Opportunity Employer. The Automobile Club of Southern California considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state, and local laws. We participate in E‑Verify. #J-18808-Ljbffr