Radio Controller

divh2Job Title/h2pThis position reports to the Manager, Operations Control Center (OCC) and is responsible for monitoring and reporting incidents involving the CapMetro service area./ph2Responsibilities/h2pOperations Control Service Monitoring/pulliSupport OCC operations and advance the goals of the Bus Operations and Vehicle Maintenance departments./liliActively monitor all operational systems to maintain situational awareness and identify issues impacting CapMetro service and customers./liliPromote a culture of rapid response, efficiency, and effective incident management./li/ulpIncident Response Coordination/pulliCoordinate timely responses to service disruptions, accidents, emergencies, inclement weather, natural disasters, and special events./liliNotify and collaborate with OCC staff, contracted service provider dispatch, field personnel, and Communications staff to minimize customer impacts./liliCoordinate dispatching, communications, and service assignments to optimize the use of facilities, equipment, and personnel./liliProvide after-hours operational support for social media responses related to service disruptions./li/ulpService Provider Stakeholder Support/pulliNotify and coordinate with contracted service providers to address incidents and performance issues safely and efficiently./liliProactively assist in resolving operator, customer, and community concerns related to safe and reliable transit service./li/ulpData, Reporting Documentation/pulliCollect, analyze, and prepare reports on performance data related to productivity, service delivery, and customer experience./liliMaintain and update documentation for policies, standard operating procedures, communication protocols, business processes, and training programs; recommend improvements as appropriate./li/ulpInvestigations Surveillance Support/pulliUtilize facility and vehicle camera systems to support accident reviews, incident investigations, employee injuries, customer complaints, and criminal investigations./li/ulpSafety Compliance/pulliDemonstrate and promote a strong commitment to safety through leadership, role modeling, and consistent application of safe work practices./liliSupport Capital Metropolitan Transportation Authoritys Safety Management System (SMS) by following safety and security policies, integrating safety into daily work, and reporting safety and security concerns./li/ulpAdditional Responsibilities/pulliPerform other duties as required and/or assigned./li/ulh2Qualifications/h2pWhat You Bring/pulliBachelors degree in Public Administration, Transportation/Logistics, Business/Management, or a related discipline. Additional relevant experience may substitute for a degree on a year-for-year basis for up to four years./liliThree (3) years experience in transportation, transit, or service-related industry./li/ulpKnowledge, Skills and Abilities/pulliKnowledge of CapMetro services and experience using public transit as a rider./liliKnowledge of principles and practices of transit operations associated with transit service delivery and operations supervision./liliKnowledge of computer aided dispatching software for OCC and Field Operations./liliAbility to communicate effectively both orally and in writing with diverse customers, employees, contractors, other agencies, public officials, and the public./liliAbility to work varied days, hours, and shifts, including weekends as necessary and on-call response to serious accidents or incidents on a 24-hour basis./liliKnowledge of the National Incident Management System (NIMS), and the Americans with Disabilities Act (ADA)/liliAbility to use MS Office including Excel, Outlook, PowerPoint, applications./li/ulpWork Environment and Physical Demands/ppWork is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature. Incumbent must be able to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use and horizontally. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described. Mobility Status: As an Onsite position, the incumbents primary workplace is a CapMetro facility or field location. Expected to work in the office 4+ days a week. Mobility status is subject to change at any time based on business needs or organizational decisions/ppSafety Sensitive Position/ppThis position is identified as an FTA safety-sensitive position. An employee in this position must participate in the Employers testing program for prohibited substances. Participation in this program is a condition of employment with CapMetro. A safety-sensitive employee is randomly tested for prohibited drug use or alcohol misuse while the employee is performing safety sensitive functions; just before the employee is to perform safety sensitive functions; or just after the employee has ceased performing such functions./ph2Job Info/h2ulliJob Identification 785/liliJob Category Operations Maintenance Oversight/liliApply Before 09/30/2026, 05:00 AM/liliDegree Level Bachelors Degree/liliJob Schedule Full time/liliLocations 9315 McNeil Road, Austin, TX, 78758, US/li/ul/div