Senior Systems Engineer

Build Your Career Where You Matter Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution. Why Work With Us? We’re committed to your success, personally and professionally. You’ll have access to: Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match. Work-Life Balance: Generous paid time off for rest, family, and self-care. Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program. Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do. Senior Systems Engineer is responsible for the execution of the strategic vision for our MS area. You will help to identify new opportunities that create value for the company and are aligned with our vision. Job Functions Define and continuously improve the service delivery model (SLA design, escalation paths, workflows, documentation standards). Manage MS P&L performance, including margins, labor utilization, and recurring revenue targets. Partner with leadership to set quarterly goals and operational KPIs. Service Delivery & Operations Ensure consistent, high-quality execution of core MS: End-user support (Desk Side / Remote Support) Microsoft 365 administration and security Endpoint protection / patching / monitoring Backup & disaster recovery Network management (firewalls, switching, Wi-Fi) Implement and maintain MS best practices for ticketing, documentation, change management, and incident response. Lead tool standardization across security stack, backup, and remote access. Customer Success & Account Management Serve as escalation point for high-impact incidents and customer issues. Conduct onboarding/offboarding for new managed services clients, including discovery and baseline documentation. Proactively identify risks, improvement opportunities, and upsell paths aligned to customer outcomes. Technical Leadership (Hands-On as Needed) Provide escalation support when required. Guide technical standards for: Networking design and implementation Microsoft 365 Security controls (MFA, conditional access, endpoint protection, DNS filtering) Backup/DR configurations and testing Support project-to-managed handoff for completed cabling/security/AV installs to ensure ongoing service continuity. Team Leadership & Development Lead, coach, and develop MSP staff. Create training paths and technical standards so the team can scale effectively. Participate in hiring decisions and performance management for MS roles. Sales Enablement & Growth Support Partner with sales and leadership to scope new opportunities and build proposals. Support estimating and packaging for managed services bundles (per-user, per-device, hybrid models). Assist with cross-selling where MS creates added value (e.g., cybersecurity upgrades network refresh, camera/VMS support, AV monitoring). Minimum Qualifications Experience in a small MSP or small integrator environment (structured cabling, security, AV) Familiarity with common MSP tooling (examples): ConnectWise, Autotask, HaloPSA, Datto, NinjaOne, Kaseya, Huntress, SentinelOne, Sophos, Fortinet, Meraki, Ubiquiti Knowledge of premise security systems (access control, cameras/VMS) and/or AV support models Certifications (preferred): Network+, Security+, Microsoft, Fortinet NSE, Cisco, ITIL, etc. Knowledge, Skills And Abilities 5+ years in IT support / systems / network administration, including managed services experience 1+ years leading a team OR demonstrated ownership of service delivery operations Strong working knowledge of: Microsoft 365 Business networking (firewalls, switching, VLANs, Wi-Fi) Endpoint management, patching, and remote support tools Backup/DR concepts and execution Cybersecurity fundamentals (MFA, EDR, phishing protection, least privilege) Strong customer communication and escalation management skills Ability to document processes, improve systems, and drive consistency Physical Demands While performing the duties of this position, the Senior Systems Engineer is frequently required to sit for extended periods of time; talk; hear; listen and use hands, arms and fingers. This position also requires the ability to travel for customer meetings and jobsite walk-thru. During site visits, you may be required to wear PPE (safety glasses, hard hats, safety shoes, gloves and hearing protection). Work Environment May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer CBX Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are a VEVRAA Federal Contractor and give priority referral to protected veterans. We are committed to taking affirmative action to employ and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans. #J-18808-Ljbffr