ServiceNow Software Asset Management Analyst

ServiceNow Software Asset Management AnalystJob#: 3054638Job Description:ServiceNow Software Asset Management AnalystPosition SummaryThe ServiceNow Software Asset Management Analyst – SBOM is a member of the Software Asset Management (SAM) team. This role supports the team’s responsibilities for software inventory, license and entitlement management, software compliance, lifecycle management, software normalization, and unauthorized software remediation. While participating in the SAM team’s broader operational responsibilities, the primary focus is the organization’s Software Bill of Materials (SBOM) program. The analyst is responsible for SBOM collection, validation, analysis, component identification and normalization, open-source software visibility, and integration of SBOM information with software asset and license data. This position partners with Enterprise Architecture, Application Development, Vendor Management, Procurement, Third-Party Risk Management, Technology Risk, Cybersecurity, and software vendors to improve visibility and governance of software and its components.Primary Responsibilities – SBOMServe as a key SAM resource supporting the organization’s SBOM program, including processes, standards, procedures, governance, and continuous improvement.Design functional SBOM processes and solutions and develop detailed business and functional requirements.Develop and execute functional and user acceptance testing (UAT), document defects, and validate solutions.Collect, validate, maintain, and analyze SBOMs for internally developed and third-party software.Maintain visibility into commercial, open-source, and embedded software components.Identify and normalize software components, publishers, products, versions, and dependencies.Integrate and reconcile SBOM component data with software license and entitlement data.Support the identification and analysis of open-source software components.Associate SBOM data with applications, software products, software models, and other relevant records.Leverage data from GitLab, JFrog Artifactory, ServiceNow SAM, Flexera, and Technopedia/DejaCode.Analyze SBOM data to identify inconsistencies and other data-quality concerns.Work with Procurement, Third-Party Risk Management, and software vendors to support SBOM collection.Develop and maintain SBOM metrics, dashboards, reporting, and audit evidence.Identify opportunities to automate and mature SBOM collection, normalization, analysis, and reporting.Software Asset Management Team ResponsibilitiesMaintain and analyze software inventory, installation, license, contract, and entitlement information.Perform software discovery review and software product normalization.Support software license reconciliation and identify compliance and optimization opportunities.Maintain and validate software models, entitlements, license metrics, and related SAM information.Research software publishers, products, licensing models, and lifecycle information.Monitor software lifecycle information, including end-of-life and end-of-support status.Review and process unauthorized software remediation tasks.Support software audits, license reviews, compliance assessments, and information requests.Identify and remediate SAM data-quality and normalization issues.Support SAM controls, procedures, reporting, metrics, and audit evidence.Participate in software compliance, optimization, and governance initiatives.Required Qualifications3+ years of experience with ServiceNow Software Asset Management (SAM).3+ years of experience in Software Asset Management, IT Asset Management, software licensing, software governance, application management, or a related technology discipline.Strong understanding of Software Bills of Materials (SBOMs) and software component management.Working knowledge of Software Asset Management and software lifecycle management principles.Experience analyzing software inventory, installation, usage, license, and entitlement data.Knowledge of software discovery and normalization concepts.Understanding of software licensing, entitlement, subscription, and compliance concepts.Strong data analysis, reconciliation, research, and problem-solving skills.Ability to correlate and analyze information across multiple technology data sources.Strong written and verbal communication skills.Ability to collaborate effectively across Technology, Cybersecurity, Procurement, Risk, and business functions.Preferred Skills & KnowledgeKnowledge of Flexera software inventory, discovery, and license management capabilities.Familiarity with GitLab, JFrog Artifactory, and artifact repositories.Knowledge of Technopedia’s DejaCode Open Source Content Pack.Experience collecting, reviewing, validating, and analyzing SBOMs.Understanding of CycloneDX and SPDX SBOM formats.Knowledge of open-source software licensing, components, and dependencies.Familiarity with software component and vulnerability identification standards (CVE, CPE, PURL).Experience correlating SBOM component information with software license and entitlement data.Experience processing unauthorized software remediation activities.Experience identifying software normalization issues and data gaps across multiple systems.Core CompetenciesSBOM Management & AnalysisOpen-Source Software GovernanceSoftware Asset ManagementSoftware License ManagementLicense Compliance & OptimizationSoftware Entitlement ManagementSoftware Lifecycle ManagementUnauthorized Software RemediationData Analysis & ReconciliationServiceNow SAM / CMDBFlexeraGitLabJFrog ArtifactoryTechnopedia / DejaCodeReporting & MetricsProcess & Control DocumentationEverforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.