White Glove/Executive Support Specialist

I have a full time opportunity for a VIP/Executive IT Support Engineer for one of our leading clients in Midtown Manhattan. In this role, you will respond to L2/L3 support tickets and reports in to the Director of IT Infrastructure. You will primarily support an executive team of 8 people (both Windows & MAC).

This role does come with a very generous base salary and employee benefits package!

This role is 4 days onsite and one remote.

Responsibilities

• Provide proactive and responsive L2/L3 support for executives and their assistants Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line-of-business apps.
• Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices.
• Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication.
• Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed.
• Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management.
• Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers).
• Conduct pre-flight checks, live monitoring, and post-event debriefs; prepare contingency plans.
• Coordinate with Facilities/AV vendors for reliable, high-quality experience.
• Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN)
• Provide travel kits, adapters, and international connectivity support; create executive travel checklists.
• Uphold privileged access practices: MFA, conditional access, privileged account management, phishing awareness, and secure data handling.
• Support incident response activities for executive accounts/devices; ensure encryption, endpoint protection, and secure collaboration.
• Handle sensitive information with strict confidentiality.
• Coach executives and EAs on best practices in Outlook/Teams calendar delegation, meeting workflows, signature management, OneDrive/SharePoint rights, and file collaboration.
• Create concise quick-reference guides and one-pagers tailored to executive preferences.
• Maintain executive technology standards, runbooks, device inventories, and support documentation.
• Track SLAs/OLAs for executive tickets; provide regular status updates to leadership.
• Partner with infra/network/security teams on changes that may affect executive services; participate in change windows where needed.

Qualifications

• Solid experience providing executive/VIP support in a mid-to-large organization preferred, but open to 3-5 years of direct executive/VIP support experience and service orientation.
• Strong knowledge of Windows, macOS, iOS/Android, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Intune.
• Experience supporting conference room technologies, AV systems, Teams Rooms, Zoom Rooms, and executive presentations.
• Working knowledge of networking fundamentals (Wi-Fi, VPN), hardware, peripherals, and endpoint device management.
• Understanding of cybersecurity best practices, including MFA, Conditional Access, endpoint protection, encryption, phishing prevention, and secure collaboration.
• Microsoft, ITIL, or other relevant technical certifications are preferred.
• Strong executive/VIP support experience and a true white-glove service mindset
• Excellent communication and interpersonal skills
• Professional, patient, discreet and comfortable working directly with senior executives
• Strong general Windows, Mobile device, Outlook/Microsoft 365 and end-user troubleshooting experience
• Comfortable supporting executive meetings, conference rooms and presentations
• Strong problem-solving skills and, most importantly, ownership if you don't know the answer, someone who is able to bring in the right resources until it is resolved
• Collaborative team player
• Ability to be onsite in NYC four days per week and responsive when executive needs arise

Please feel free to reach out to me if you are interested.

Lori Sklarski

Senior Technical Recruiter, PRI Technology

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