Senior Systems Engineer

Job TitleThe Workplace Investment (WI) Stability Optimization CoE is looking for a utility player with strong communication, highly customer obsessed, proven engineering and multiple years production support experience.The individual will play a vital role in supporting our testing teams across multiple test environments and will be responsible for leading the environment stability in line with the WI COE group's roadmap and aligning to WI and needs of other business groups within Fidelity. We do this by coordinating the response to environment issues while also supporting our applications in a customer facing test environment and driving to resolution in a customer technical support model.Note: Fidelity will not provide immigration sponsorship for this position.The expertise and skills you bring:A Bachelor's or master's degree in Computer Science, Software engineering or related fieldAt least 6 years of experience working in sophisticated production environment, on-Prem and CloudConfirmed experience of mainframe development/tools including COBOL, CICS, db2, JCL, VSAM, MQ, etc. and writing COBOL/Native stored procedures.Having business knowledge of Stock Plan Services(SPS) is preferredExperience with monitoring/observability tools such as CloudWatch, Datadog/Splunk, ELK stackStrong experience of creating dashboards in Datadog and SplunkExperience in coordinating and triaging incidents within the managed environments, with ITIL practice knowledge to support the day-to-day operationsKnowledge of CI/CD pipelines stacks like Github, Jenkins, Maven, Docker, Artifactory, Kubernetes, uDeployKnowledge of ETL, Java, Python, or other Distributed Technologies, including experience in Cloud platform such as AWS and/or AzureStrong Experience with Kubernetes, AKS and, EKSHands-on Experience in Unix scripting, Python, or related programming languagesHands-on Experience with Public Cloud environments, preferably AWS and Azure.Analytical and detail orientated thought process with the ability to take methodical approach to activities such as data analysis and stability trending.Ensuring all agreed to operational policies and procedures are adhered to.Leading the coordination with stakeholders through resolution of the incident. Closely partnering and collaborating with Infrastructure, Engineering, Operations, Squads and Business Leadership to ensure alignment across the business.Capability to partner with Operations and Stakeholders on stability opportunities based upon reporting/trending findings as well as operational readinessAbility to quickly learn new concepts and technologies to support day to day operationsCustomer orientated personality exhibiting professionalism and enthusiasmDemonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communicationsDeeply self-motivated with the ability to work independently, coordinating activities within cross-regional and multi-functional teamsAble to mentor team members in areas where you have domain expertise and able to coordinate with partners onStrong self-starting, analytical, communication, and critical thinking skillsThe value you deliver:Bring stability and efficiencies to WI Squads and Operations to accelerate development life cycleGuiding resources assigned to the incident and ensures the incident is receiving the accurate support to drive resolution as quickly as possibleAn automation mentality to drive platform stability approachesStreamlining processes, optimizing workflows, introducing new features with positive business impactsBring together technical, procedural, and financial data to reduce toil and increase efficiencyYou will execute plans for technical standardization and process refinement within the Stability and Automation engineering organization, especially for Operations and Squads.Must bring flawless execution and results in role of organizational navigator and collaborator.Actively learning, sharing insights, industry practices and developments, within your area of expertiseImpactful, with a passion for contributing to continuing enhancement of our engineering capabilities with a focus on excellenceThe team:The WI QE Center of Excellence (COE) is passionate about driving WI organizational's technological innovation initiatives and improvements which accelerates the squad, operational efficiencies and improve the customer experience. The mission of the COE is engineering excellence across the WI business with focus areas on engineering effectiveness, engineering measurement and maturity, engineering innovation and engineering culture and craft. Stability is our top priority!Fidelity's Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.