Collections Specialist

Job Description

Job Description

Commercial Collections Specialist (Contract-to-Hire)

Location: North of Downtown Indianapolis, IN

Schedule: Hybrid (3 days in office, 2 days remote after training)

Employment Type: Contract-to-Hire

Our client, a growing service-based organization located just north of downtown Indianapolis, is seeking a Commercial Collections Specialist to join their team on a contract-to-hire basis. This position is ideal for a professional who enjoys building relationships with customers while maintaining a strong focus on collections, account resolution, and cash flow management.

The role will be fully in-office during the initial 3–4 week training period and will transition to a hybrid schedule of 3 days in the office and 2 days remote once training is successfully completed.

Key Responsibilities

• Manage a portfolio of commercial accounts and ensure timely collection of outstanding balances
• Contact customers via phone and email to resolve past-due invoices and payment discrepancies
• Research, identify, and resolve billing issues that may impact payment timelines
• Monitor accounts receivable aging reports and prioritize collection efforts
• Maintain detailed collection notes and customer communication records
• Collaborate with internal departments including billing, customer service, and operations to resolve account issues
• Negotiate payment arrangements when appropriate and follow up to ensure commitments are met
• Reconcile customer accounts and investigate unapplied payments or deductions
• Assist with month-end reporting and collections-related projects as needed

What You'll Gain

• Opportunity to join a stable and growing Indianapolis-area organization
• Hybrid work schedule after training
• Collaborative team environment
• Potential for permanent employment based on performance and business need

If you're a motivated collections professional looking for your next opportunity, we'd love to hear from you. Apply today to learn more.

Qualifications

• 2+ years of commercial collections, accounts receivable, or business-to-business collections experience
• Strong communication and customer relationship management skills
• Ability to effectively handle difficult conversations while maintaining professionalism
• Experience reviewing aging reports and managing high-volume account portfolios
• Proficiency with Microsoft Excel and ERP/accounting systems
• Strong attention to detail and problem-solving abilities
• Ability to work independently and prioritize competing deadlines

Preferred Qualifications

• Experience in a service-based industry
• Background in accounts receivable, cash applications, or credit and collections
• Experience working with large customer accounts and resolving payment disputes