Senior Software Engineer, Scaling AI Systems

About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI‑powered platform is purpose‑built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—patients. Our enterprise‑grade technology transforms patient‑clinician conversations into structured clinical notes in real‑time, with deep EMR integrations. Powered by Linked Evidence and our auditable AI, we are the only company that maps AI‑generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting industry standards for responsible deployment across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together throughout San Francisco, New York, and Pittsburgh. The Role Abridge’s services and engineering team are in hyperscale mode. We are looking for experienced software engineers to help improve performance, stability, and scalability of our software. This distributed systems oriented role is approximately 80% software focused and 20% cloud infrastructure focused. You will help build load testing and chaos engineering into our development cycle, leverage observability and profiling tools to identify performance bottlenecks and resolve them, work with diverse teams to rehome their applications onto more scalable platforms, and ensure smooth rides as we hyperscale our adoption in healthcare. What You’ll Do Leverage load testing, chaos engineering, and other test practices to identify performance and latency bottlenecks across all systems, and make changes to application code to resolve them. Drive software changes that can rehome applications at the code level onto new infrastructure (runtime, event‑driven infrastructure, databases, etc.) to dramatically improve scalability and enable multi‑tenant deployments. Identify and implement software configuration changes and performance‑tuning parameters that will dramatically improve performance and scalability. Build developer tools and software modules that help engineers build code faster and more effectively with greater enablement for the entire engineering organization. Work with the Platform team to develop and assist application teams to adopt emerging elements of our internal developer platform, such as service templates and self‑serve infrastructure. Help application teams establish and adopt SLOs and error budgets, and drive better metrics for application health that can drive automated canary releases, improved monitoring, and better engineering practices. Uplevel our ability to respond to incidents by improving observability, runbooks, and incident response across the organization. Evangelize, document, and train the engineering team on the solutions built and upskill them on cloud‑native design strategies and tools. Be a public evangelist for Abridge in the global platform engineering community, including conferences, open source, and research as we pioneer new AI‑first, cloud‑native, security‑first implementations at scale. Who You Are 8+ years of software engineering experience focused on distributed systems or tooling, with an interest in engineering enablement and software scaling. At least 2 years experience as a back‑end engineer focused on system performance and scalability. Experience reducing latency in software by multiples through leveraging observability and profiling tools and deriving great pleasure from doing so. Experience building on Kubernetes and scaling compute services on Kubernetes; experience with related cloud‑native technologies including ArgoCD, Argo Rollouts, Istio, etc. Comfortable implementing and securing services in Google Cloud Platform with Infrastructure as Code, including GCP Projects, VPC Networks, Google Kubernetes Engine, and IAM roles, groups and policies. Candidates without GCP experience but who have experience with Kubernetes are encouraged to apply. Experience building software with backend languages (e.g. Python, Go, Node, and Rust). Experience monitoring distributed systems with Prometheus, OpenTelemetry Collector, and Grafana (or similar), including metrics collection, visualization, alerting, and using observability data to drive performance optimizations. Passion for engineering enablement and solving software and distributed systems scaling challenges under pressure. Must be willing to travel up to 10% Abridge typically hosts a three‑day builder team retreat every 3‑6 months. These retreats often feature internal hackathons, collaborative project sessions, and social events that allow the team to connect in person. We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether you’re a good fit, we’d still like to hear from you. How we take care of Abridgers Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full‑time employees and their families. Generous HSA Contribution: If you choose a high‑deductible health plan, Abridge makes monthly contributions to your HSA. Paid Parental Leave: Generous paid parental leave for all full‑time employees. Family Forming Benefits: Resources and financial support to help you build your family. 401(k) Matching: Contribution matching to help invest in your future. Personal Device Allowance: Tax‑free funds for personal device usage. Pre‑tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. Sabbatical Leave: Paid sabbatical leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full‑time employees. Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We provide reasonable accommodations throughout the interview process. If you need reasonable accommodation in applying, interviewing, completing any assessment or otherwise participating in the employee selection process, please contact us at View email address on click.appcast.io. Staying Safe – Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. Please exercise caution and cease communications if something feels suspicious. Compensation Range $210.8 K – $248 K #J-18808-Ljbffr Abridge