Sales Operations Lead

* Own and drive the operating model for the AI Product Specialist sales motion; process, governance, cadence, and accountability.* Serve as the primary Sales Operations voice for AI sales leadership; shaping operational priorities and ensuring they align to quarterly and annual business goals.* Partner with AI sales leadership and AI product stakeholders to design and continuously improve workflows that support quota attainment, pipeline conversion, and AI product adoption.* Define success metrics and ensure operational priorities; process, tooling, reporting; are consistently delivered.* Act as the Sales Operations lead for M&A activity impacting the AI specialist segment, owning the integration workstream from Day 1 planning through to steady-state.* Drive CRM migration, territory and quota rationalisation, compensation alignment, data deduplication, and process unification for acquired sales organisations.* Ensure newly combined sales teams operate from unified frameworks, tooling, and governance without disruption to in-flight pipeline or performance.* Own forecasting cadence and rigour for the AI specialist motion; ensuring consistent methodology, regular inspection, and leadership-ready outputs.* Translate complex datasets into insights and recommendations covering pipeline coverage, conversion trends, adoption signals, and opportunity areas.* Manage compensation operations support; incentive model administration, data validation, governance, and issue resolution; in partnership with Finance and RevOps, including the added complexity of acquired teams with legacy compensation structures.* Own operational governance related to process adherence, data controls, compensation integrity, and policy compliance.* Monitor and improve compliance via enablement, audits, and system guardrails; especially during transitions or integrations.* Ensure operational changes are documented, communicated, and embedded with sustainable change management.* 5+ years of experience in Sales Operations or Revenue Operations within SaaS or AI-driven environments.* Demonstrable experience leading or co-leading M&A sales integration programmes, including CRM migration, quota rationalisation, and process unification.* Track record of designing and delivering process harmonisation at scale across disparate teams, geographies, or acquired businesses.* Strong operational rigour with a passion for accuracy, data integrity, and process improvement; particularly in complex or rapidly evolving organisational settings.* Demonstrated ability to drive cross-functional collaboration and influence without direct authority in matrixed and multi-unit organisations.* Enthusiasm for AI technologies and their role in transforming sales and customer experience.* Highly autonomous, proactive, and resilient navigating change and scale.* Proficient in Salesforce CRM and related sales acceleration tools* Fluency in data tools; SQL, Snowflake or similar; and automation methodologies.* Familiarity with AI product ecosystems and integrating disparate systems is a strong plus.* Demonstrated experience using LLM-based tools (ChatGPT, Claude, Copilot) to improve delivery speed, automate repetitive tasks, and enhance analytical workflows.* Expert at converting complex datasets into strategic insights that inform sales and product decisions across evolving organisational structures.* Effective communicator and collaborator; comfortable presenting to VP+ audiences and navigating across regions, teams, and seniority levels with clarity and credibility.* Strong organisational and project management skills to juggle multiple initiatives efficiently in dynamic settings. #J-18808-Ljbffr Zendesk Group