Network Operations Lead

Network Operations Lead

Contract: 12-18 months

Location: Austin, TX (Hybrid Onsite and Telework)

We are looking for a hands-on Network Operations Leader to support and guide day-to-day network operations across a large enterprise environment. This role is perfect for someone who leads by example, is strong technically, comfortable mentoring others, and able to step in on complex issues while helping keep operations running smoothly. The ideal candidate will act as a senior escalation point for complex issues and assist with key initiatives including SD-WAN optimization, observability improvements, and security integrations.

Qualifications/Requirements:

• Bachelor's degree in Computer Science, Engineering or a related field
• 7+ years of experience in network engineering, administration, or support within enterprise environments
• Experience in a Team Lead, Lead Engineer, or supervisory capacity (informal leadership is acceptable)
• Experience supporting 24x7x365 network, voice, and video environments
• Preferred experience with Cisco VoIP administration, maintenance, and design
• Strong background in WAN, LAN, wireless, and SD-WAN technologies
• Experience with network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)
• Familiarity with network security integrations (e.g., NGFW, identity services, secure workload platforms)
• Strong troubleshooting skills with the ability to support high-priority incidents

Duties/Responsibilities:

• Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams on cross-functional initiatives
• Perform hands-on support of network operations including troubleshooting, incident management, and issue resolution
• Serve as a senior escalation point for network-related issues
• Responsible for assisting with coordination and prioritization of team workload
• Gather and provide status updates, risks, and mitigation plans to leadership
• Facilitate vendor coordination and support for network-related services
• Support SD-WAN implementation and optimization efforts
• Maintain network documentation, architecture diagrams, and operational procedures
• Ensure adherence to security standards, policies, and compliance requirements
• Work with cross-functional teams while assisting junior engineers and ensuring consistent service delivery
• Participate in change management processes and documentation efforts
• Support knowledge sharing and mentoring of team members

Genius Road, LLC is proud to be a Certified Women's Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.