HR Operations Specialist - Global HR Transformation - 12-24 Month Project

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $80,000.00 and $115,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Overview

The HR Operations Specialist will support the HR Operations team and project stakeholders with a primary focus on SuccessFactors system testing, SAP ESM system design and testing, and the development of knowledge articles to support employee Tier 0 queries and enable effective use of SAP Joule.

The role is required to support the delivery of the organization’s global HR transformation project, which is focused on building a more consistent, scalable, and efficient HR operating model through globally aligned processes, improved HR technology, stronger data governance, and enhanced employee and manager experiences.

The role requires strong knowledge of HR systems, excellent documentation skills, attention to detail, and the ability to work effectively in a fast-paced, global project environment while maintaining a high level of confidentiality and professionalism.

Role Duration

This is a fixed-term role for an initial period of 12 months, with the option to extend depending on business requirements, project needs, funding, and individual performance.

Key Responsibilities

• Support system testing activities for SuccessFactors, including test script execution, defect identification, issue documentation, retesting, and validation of fixes.
• Assist with SAP ESM system design and testing, including gathering HR Operations input, validating process flows, reviewing functionality, documenting issues, and supporting readiness for deployment.
• Build, review, and maintain employee-facing knowledge articles designed to support Tier 0 self-service queries and reduce reliance on HR case escalation.
• Support the use of SAP Joule by helping to develop clear, accurate, and searchable content that improves employee self-service and digital HR support.
• Document test outcomes, defects, user impacts, process gaps, and recommended resolutions in a clear and organized manner.
• Support process mapping, current-state and future-state documentation, job aids, standard operating procedures, and other project materials as needed.
• Participate in project meetings, testing cycles, working sessions, and readiness activities, ensuring follow-up actions are tracked and completed.
• Identify opportunities to improve employee self-service, simplify HR processes, strengthen data quality, and enhance the overall employee experience.
• Support other HR Operations and global HR transformation activities as required.

Qualifications

• 3+ years of experience in HR operations, HRIS, onboarding, employee lifecycle administration, HR transformation, project support, or related HR functions required.
• Experience with SuccessFactors, SAP ESM, SAP Joule, ServiceNow, Ask HR (or similar HRIS enterprise service management), or digital HR support platforms required.
• Strong proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and collaboration tools such as Teams and SharePoint required.
• Experience supporting system testing, user acceptance testing, defect tracking, process validation, documentation, or change readiness activities preferred.
• Experience creating or maintaining knowledge articles, job aids, FAQs, SOPs, or other employee-facing support content preferred.
• Excellent organizational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to interact professionally with stakeholders across functions, levels, and regions.
• Proven ability to maintain confidentiality and handle sensitive employee, business, and project information appropriately.
• Collaborative team player with strong problem-solving skills, sound judgment, and a continuous improvement mindset.
• Experience working in a global, matrixed organization or supporting cross-regional HR initiatives is preferred.

Additional Requirements

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at View email address on aiapply.co.