Technical Service Representative, Northern WI

Technical Service Representative

As a Technical Service Representative, you will be representing PPG onsite at various customer locations ensuring the customer's satisfaction by providing outstanding customer service. This position will focus on but not be limited to multiple locations in the Northern Wisconsin market. You must be within a commutable distance to largest customer site near Tomahawk, WI.

Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. The incumbent must be familiar with Liquid coatings, be self-directed, and support both the customer and PPG goals. This person will also be expected to learn powder, ecoat and pretreatment if hired for this position. Specialized training provided to those who meet the qualifications of the role. You will report to the local Technical Service Manager.

PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.

Salary Range: 75,000.00 - 110,000.00 USD Annual Base Salary

The role will also include an annual bonus program.

Key Responsibilities

• Support the ongoing activities on site at the customer production facilities as well as PPG activities at PPG facilities. Need to communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.
• Ensure timely and accurate reporting to the customer and coatings team.
• Effectively communicate with PPG Technical and Account management, direction of the PPG on site team activity, and promote EH&S.
• Providing timely resolution to customer inquiries, application process monitoring, mix-room supervision, and hands-on support as needed; followed by a timely trip report for each customer visit.
• Support sales to execute commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.
• Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production, and non-technical personnel to satisfy customer requirements.

Qualifications

• HS Diploma, GED, or Equivalent.
• 5+ years' experience in wet paint and Coatings, Electrostatic spray, or similar paint/coatings experience for industrial or manufacturing experience.
• Knowledge and experience with paint mixing, paint application, or similar experience is ideal.
• Good computer skills and attention to detail.
• Effective communication and customer service skills.
• Troubleshooting, critical thinking, and problem-solving skills.
• Ability to work well alone and within a team environment to solve ever changing challenges.
• Willingness to travel to various customer locations.

Must possess a valid driver's license, maintain automobile insurance, have access to a personal vehicle that meets PPG's Fixed and Variable Rate (FAVR) program requirements, and successfully pass a motor vehicle record (MVR) review.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.

The PPG Way 2030

We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.