Counter Parts Sales / ParkerStore

Customer Service Coordinator

Join our dynamic team as a Customer Service Coordinator! You'll be the backbone of our branch operations, the go-to person who keeps everything running smoothly while delivering exceptional customer experiences. If you're organized, detail oriented, and love solving problems, this is your opportunity to make a real impact.

Supervisory Responsibilities:

None.

Duties/Responsibilities:

• Customer-Focused Excellence
• Be the trusted point of contact for customer requests from product selection and quotes to order management and support
• Build lasting relationships with customers by providing top tier service every interaction
• Resolve customer concerns with efficiency and care, turning challenges into opportunities
• Support our outside sales team and work with warehouse/technical teams to ensure seamless order fulfillment
• Operations & Coordination
• Master our P21 ERP system to manage customer data, inventory levels, and order status with precision
• Coordinate workflow across multiple inside sales departments to keep operations flowing
• Making custom hoses for customers on-the-spot
• Handle shipping, receiving, and retail counter operations with professionalism
• Manage equipment maintenance schedules and keep the branch running efficiently

Tools of the Trade

• Use Microsoft Office Suite to prepare reports and logs
• Navigate our corporate ERP system confidently
• Follow company procedures and ISO standards

Requirements

Skills/Abilities:

• Thorough understanding of or the ability to quickly learn production operations and machinery.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software to complete reports and logs.
• Proven ability to work effectively in a team environment with associates.

Education and Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Requirements:

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• The employee is frequently required to stand; walk and sit.
• The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Our Benefits!

• #1 CULTURE!!!
• Fun, Family-Oriented Work Environment!
• Medical, Dental, and Vision benefits that begin on your 1st day of work!
• Employee Stock Ownership Plan (ESOP)
• Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance
• 10 Paid Holidays per year
• Vacation & Personal Time
• Employer HSA Contribution
• Company Paid Bereavement Time
• Company Paid Maternity and Paternity Leave

Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"!

AHP is an Equal Opportunity Employer

Pay Rate: $22.50 - $24.50