Software Support Analyst

Description

We are currently looking for a highly motivated Software Support Analyst to join our Customer Support Team. This individual will assist the organizations end user community with resolution of technical and functional service requests. We need a self-starting, detail-oriented individual with the ability to communicate with our customers, analyze problems, and see them through to resolution. The individual will be required to contribute to other aspects of the Customer Support Team. Specific Job Functions: Serve as primary client contact for incoming support requests. Answers calls to the Customer Support Desk and accurately captures information on all service requests. Manage and resolve a range of customer support requests including more advanced technical issues with INITs proprietary software and Windows server environments. Solves problems independently using experience and troubleshooting procedures. Resolve a majority of end user technical issues without need for further escalation or call routing. Manage customer support request with the help of internal teams as required. Communicate the status of support requests in a timely manner to our customers and internal parties through internal and external meetings. Conduct on-site system reviews including in person troubleshooting. Keep up to date on the latest technology around our integrated products. Continue to increase individual skills which aid in the support of our products. Shares knowledge and experience with other team members to supplement collective knowledge base. Prepares process and procedure documentation, as needed, and participates in periodic process and procedure reviews to ensure that materials are regularly updated.

Skills

Technical support, Customer service

Top Skills Details

Technical support,Customer service

Additional Skills & Qualifications

Qualifications: Bachelors degree in related field, or equivalent experience or associates degree in related field with 2+ years experience. Must be able to work rotating on-call shifts including nights, weekends, and holidays. Working experience with Windows/Linux Terminals Desired Characteristics: Excellent verbal and written communication skills. Independent problem solver able to trouble shoot and communicate technical software related information to diverse audiences. High energy and a high degree of flexibility to adapt to challenges. Confidence in public speaking. Preferred Qualifications: Experience with ServiceNow and Jira ITIL Certification Experience with Java based software Knowledge of Oracle Databases and SQL

Experience Level

Entry Level

This is a Permanent position based out of Chesapeake, VA.

The pay range for this position is $60000.00 - $70000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits: We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including: Competitive paid time off, starting with 15 days of vacation, increasing with tenure, plus 11 paid holidays, a personal day, and a community service day 6 paid sick days annually Paid parental leave 100% employer-paid health and dental insurance for employees, with generous dependent coverage contributions 401(k) with company match (currently dollar-for-dollar up to 5% of salary) Company-paid life insurance, plus short-term and long-term disability insurance Flexible Spending Accounts (medical, dependent care, and limited FSA options) with employer contributions for eligible medical plans Annual benefit allowance for optional employee benefits Continuing education assistance and support for professional development Optional benefits include accident insurance, legal services, identity theft protection, adoption assistance, education assistance, and student loan repayment assistance

This is a Permanent position based out of Chesapeake, VA.

This position is anticipated to close on Oct 19, 2026.

This is a hybrid position in Chesapeake,VA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.