Chief Operating Officer

Chief Operating Officer

Reporting to the CEO, the Chief Operating Officer (COO) is responsible for the organization's day-to-day operating activities. The COO provides leadership to the strategic planning process and implements new strategic initiatives related to areas such as Operations, Program Services, Finance and Human Resources. The COO leads an executive management team and is also responsible for regular interactions and updates with the Board of Directors on key initiatives.

The Chief Operating Officer (COO) position at the Boys & Girls Clubs of Central New Mexico is a critical leadership role responsible for overseeing the organization's day-to-day operations and ensuring the effective implementation of its programs and services. Responsibilities include:

• Operational Leadership: Develop and implement operational strategies in alignment with the organization's mission, vision, and goals. Provide leadership and direction to department heads and staff to ensure efficient operations across all areas of the organization. Monitor and evaluate operational performance against key metrics and benchmarks.
• Program Management and Safety: Foster a culture of safety for members and throughout the organization. Ensure compliance with BGCA and all other regulatory agencies' safety requirements. Oversee the planning, development, implementation, and evaluation of programs and services offered by the organization. Ensure that programs are aligned with the needs of the community and are meeting the intended outcomes for youth development and support.
• Financial Management: Provide leadership to finance team to develop and manage the organization's budget, ensuring fiscal responsibility and sustainability. Monitor financial performance and make recommendations for cost-saving measures or revenue generation opportunities. Ensure compliance with financial regulations, reporting requirements, and internal controls.
• Human Resources: Provide leadership and direction to the human resources function, including recruitment, training, performance management, and employee relations. Foster a positive organizational culture that promotes teamwork, accountability, and professional development. Ensure compliance with employment laws and regulations.
• Stakeholder Engagement: Cultivate and maintain relationships with key stakeholders, including board members, donors, community partners, and government agencies. Represent the organization at meetings, events, and conferences to promote its mission and objectives. Collaborate with external partners to leverage resources and support for the organization's programs and initiatives.
• Strategic Planning and Evaluation: Participate in strategic planning processes to set organizational priorities and direction. Establish performance metrics and evaluation systems to assess the impact and effectiveness of programs and operations. Make data-driven decisions and recommendations for continuous improvement and growth.
• Risk Management: Identify potential risks to the organization's operations, finances, and reputation, and develop strategies to mitigate these risks. Ensure compliance with legal and regulatory requirements related to safety, insurance, and liability. Implement crisis management protocols and procedures to address emergencies or unforeseen events.
• Leadership and Team Development: Provide mentorship, coaching, and professional development opportunities for staff members to enhance their skills and capabilities. Foster a collaborative and inclusive work environment that values diversity, equity, and inclusion. Lead by example, demonstrating integrity, accountability, and a commitment to the organization's mission.

Qualifications:

• Bachelor's degree from an accredited college or university preferred
• A minimum of five years operations management and supervision experience in a nonprofit agency, with at least two years at the Unit Director level; or an equivalent combination of experience
• Considerable knowledge of: the mission, objectives, policies, programs and procedures of Boys & Girls Clubs; of the principles and practices of nonprofits
• Demonstrated ability to organize, direct and coordinate operations; in personnel supervision, ability to recruit and retain key personnel; oversee facilities management; and knowledge of budget management
• Strong communication skills, both verbal and written
• Ability to manage multiple tasks and to develop solutions to problems with limited supervision
• Ability to establish and maintain effective working relationships with Club staff, subordinates, Board members, community groups and other related agencies

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.