Customer Experience Specialist III

General Position Scope:The Customer Experience Specialist III is responsible for being on-time professional knowledgeable and courteous. Additionally the specialist is responsible for providing excellent customer service to internal and external customers on all BankPlus products and services. Duties and Responsibilities: Protect customer and account information by following privacy policies and bank policies/ information and assistance on all BankPlus products and services including fee schedule CallPlus e-BankPlus CheckCards branch information i.e. location and cross-sell BankPlus products and services to new and existing lost or stolen CheckCards request PIN mailers and handle telephone transfers stop payments check reorders etc. for floor assistance and back up Customer Experience with the department training with customers via e-mails web chats and myTTY service for hearing impaired for customer call backs and information on advertised promotions and sponsorships bank and participate in team other projects as scheduled and initial the project log. Serve as mentor for new CSC team for handling advanced customer inquiry types which are often associated with a higher financial risk to the bank and require additional call center agent experience and training. Perform other duties as in the banks High-Performance Rewards Connections referrals to Mortgage Center and Wealth a thorough knowledge of Bank products services policies procedures and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E etc. Complete required compliance training and adhere to the Banks standard of Requirements:College education preferred.2 years of banking experience preferred.3 years of similar or related experience in Customer Service Public Relations or flexibility to cover all computer and typing experience with Microsoft Office Suite to include Excel Word and verbal and written communication reading comprehension and problem-solving outside of regular business hours as deemed to make difficult decisions and handle multiple tasks with daily deadlines.

Required Experience:

IC