Universal Customer Service Specialist

General Position Scope:Responsibilities focus on assisting customers with account transactions and requests received via the Interactive Teller Machine (ITM) and via phone in the contact center. This position will rotate between these areas on an as-needed basis. The Universal Customer Service Specialist is responsible for providing excellent customer service to internal and external customers on all BankPlus products and services. Duties and Responsibilities: Provide the best possible service to all customers. Greet customers with a friendly and confident demeanor. Speak clearly during interactions show enthusiasm and maintain a professional transactions via teller machine and telephone accurately and efficiently in accordance with established policies and customer and account information by following privacy policies and bank policies/ information and assistance on all BankPlus products and services including fee schedule CallPlus e-BankPlus CheckCards branch information i.e. location and cross-sell BankPlus products and services to new and existing lost or stolen CheckCards request PIN mailers and handle telephone transfers stop payments check reorders etc. for daily transactions and verifies cash totals. Investigates and resolves out-of-balance transactions and resolves with customers via e-mails web chats and myTTY service for hearing impaired for customer call backs and information on advertised promotions and sponsorships bank and participate in team other duties as in the banks High-Performance Rewards Connections referrals to Mortgage Center and Wealth a thorough knowledge of Bank products services policies procedures and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E etc. Complete required compliance training and adhere to the Banks standard of Requirements:Bachelors Degree (1) year of similar or related experience in Customer Service Public Relations or Communications General computer and typing experience with Microsoft Office Suite to include Excel Word and OutlookExcellent verbal and written communication skillsExtensive reading as outside of regular business hours as deemed to make difficult decisions and handle multiple tasks with daily deadlines.

Required Experience:

IC