Administrative Assistant

ALC is the industry’s choice for utility worker training and is a testament to our unwavering commitment to preparing the next generation of powerline professionals. We are proud to partner with leading industry utility and construction companies to ensure that our graduates are equipped with the knowledge and skills to make a meaningful impact not only in their lives, but the lives of their community.

Embrace your passion, discover your potential, and join us at American Lineman College. Together, we can power the future.

Location: 11616 Curtis St., Monroe, NC 28112

Schedule:

• Full Time: Tuesday - Saturday 8:00am - 5:00pm

Possible hours outside posted schedule.

Compensation:

• Hourly Wage: up to $28/hr

Position Purpose

The Administrative Assistant serves as the first point of contact for the Reno campus and supports daily operations through front office management, student record oversight, scheduling coordination, and instructor support. This role ensures operational efficiency, compliance, and a professional, student-centered environment aligned with the mission of American Lineman College.

Key Responsibilities

• Serve as the first point of contact for the Reno campus by managing front desk operations, answering phones, and greeting visitors with professionalism and pride reflective of American Lineman College.
• Respond to inquiries from students, families, vendors, and staff accurately and within established response time standards, ensuring clear communication and appropriate follow-through.
• Coordinate campus visits, appropriately direct vendors, and ensure all guests are supported in accordance with campus security and professionalism standards.
• Maintain an organized, welcoming, and professional front office environment that supports operational efficiency and upholds institutional standards.
• Maintain accurate student files, attendance records, and required documentation in compliance with institutional and regulatory standards.
• Provide administrative support to instructors, including scheduling coordination, document preparation, classroom logistics, and materials tracking to ensure instructional readiness.
• Assist in coordinating orientations, session launches, certification events, graduations, and other campus activities that support student success.
• Oversee campus calendars, room scheduling, instructor availability, and internal coordination to ensure smooth daily operations.
• Maintain inventory of student uniforms, personal protective equipment (PPE), tools, and training materials; monitor usage and order supplies proactively to prevent shortages or operational disruption.
• Execute all administrative duties in accordance with the Administrative Operations Manual and approved institutional procedures; obtain leadership approval for any process changes or deviations.
• Adhere to established term calendars, reporting deadlines, and workflow benchmarks to support proactive, well-coordinated campus operations.
• Maintain accurate CRM entries, student records, attendance tracking, and operational data to ensure audit readiness, reporting accuracy, and institutional compliance.
• Safeguard sensitive student and institutional information while demonstrating discretion, professionalism, and ethical conduct at all times.
• Provide administrative support to students throughout the term, ensuring issues are handled efficiently while maintaining appropriate role boundaries.
• Handle student and institutional documentation with discretion, accuracy, and integrity in compliance with regulatory standards.
• Represent and uphold the mission, staff, students, and programs of the institution with integrity and professionalism.
• Perform other duties as assigned by Supervisor.

Qualifications

Education

• Associate's degree required.
• Bachelor’s degree preferred.

Experience & Skills

• Minimum of 3-5 years of administrative experience (academic environment preferred).
• Proven ability to work collaboratively in a team setting with a strong focus on customer service.
• Demonstrated ability to maintain confidentiality and exercise sound judgment.
• Experience managing inventory, purchasing, or materials ordering processes preferred.
• Ability to work independently while collaborating effectively within a team environment.
• Demonstrated professionalism, integrity, and alignment with the mission and standards of American Lineman College.
• Highly organized, able to manage multiple tasks, and comfortable working in a fast-paced setting.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook required.

Benefits

Benefits Package Includes:

• 401(k) with employer match
• Health, dental, and vision insurance
• Life insurance coverage
• Paid parental leave
• Generous paid time off
• Employee Assistance Program (EAP)
• Tuition reimbursement for continued education

American Lineman College is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.