E Commerce Shipping and Support Associate- Sioux City

Job Description

Job Description

We’re Hiring! Our E-Commerce Team is looking for a Shipping and Support Associate to join us! In this role, you’ll help pack and ship customer orders, support customers with questions, and pitch in with day-to-day tasks to keep things running smoothly. If you're organized, a team player, and enjoy staying busy, we’d love to have you on board!

Position Type: Full-Time

Hours: Monday – Friday, 8:00 am – 4:30 pm

Wages: $16.97

In accordance with the Goodwill of the Great Plains mission, we are committed to providing a competitive total compensation package, including salary and benefits, that will attract, retain, and reward high performing employees who share a passion for transforming lives through the dignity of work. Goodwill of the Great Plains strives to make employee compensation performance-based, competitive to organizations with similar missions, and commensurate for the individual’s level of responsibility

Job Summary:

The E-Commerce Shipping & Support Associate is responsible for packing and shipping E-Commerce customer orders, assisting customers, performing E-Commerce department support-related duties, and providing support and guidance to persons served within that area of operation.

Qualifications Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educations and/or Experience:

• High school diploma/GED preferred but not required.

Knowledge, Skills, and Abilities:

• Acceptable criminal background check

• Strong customer service skills.

• Must have reliable transportation.

• Must have strong interpersonal communication, organizational, and decision-making skills.

• Must be able to read, write, and communicate In English in order to navigate websites and respond to customers.

• Ability to learn basic computer skills using MS Office and the shopgoodwill.com website.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Pick, pack, and ship Shopgoodwill.com orders and book orders.

• Use the Upright Lister PC and mobile applications to perform shipping related duties.

• Maintain high level of care in packing items to ensure they are not damaged in shipping.

• Print shipping labels and properly apply them to packages ready to be shipped.

• Transport packages ready to ship to the designated pickup area and after-hours pickup orders to the retail store.

• Pick and reshelve in-store pickup orders ready to be picked up.

• Answer incoming phone calls and assist customers professionally and courteously with in-store pickups.

• Respond to customer inquiries through the Shopgoodwill customer service ticket system, email, and phone.

• Purge unsold merchandise using the Upright Lister mobile application.

• Monitor Amazon and eBay websites for book-related customer inquiries, shipping requests, and order cancellation requests. Respond to customers as needed.

• Move incoming and outgoing product to designated areas in the E-Commerce department and building using a pallet jack and forklift.

• List books for sale Amazon, eBay, and GoodwillBooks.com using the NextShelf inventory management system.

• Shelve listed books to designated area.

• Perform departmental support-related duties, including emptying garbage bins, sweeping, vacuuming shelves, etc.

• Market Goodwill’s mission to the public, persons served, and all others with whom you have contact while working.

OTHER DUTIES AND RESPONSIBILITIES:

• Represents Goodwill in a professional and positive manner.

• Act as a role model for persons served, including interacting with them with respect and dignity at all times, even when they do not show the same to you.

• Provide follow-up with persons served and Mission staff.

• Demonstrate the ability to treat others with dignity and respect.

• Maintain a clean, safe, and organized work environment.

• Communicate clearly and effectively.

• Other duties as assigned by supervisory staff.

PHYSICAL DEMANDS:

MEDIUM

Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds. Frequently unloading trucks, walking, bending, standing.

MENTAL DEMANDS:

Problem-solving, dealing with stressful situation, decision-making, communication with others,

planning, organizing, writing.

MODERATE :

Occasionally exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).

JOB DESCRIPTIONS REVIEW:

This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, nor by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type. Employment is “At-Will” and may be terminated at any time by the employee or employer with or without cause or notice. I have read and understand the job description for the position of E-Commerce Shipping and Support Associate.