Golf Operations Associate

Property Description:

Located in Eastern Las Vegas with Sunrise Mountain as a stunning backdrop and just minutes from the Las Vegas Strip, The Club at Sunrise offers a premier golfing experience on its par-72, 6,503-yard course. Originally designed by Dick Wilson and Joe Lee in 1964 and renovated in 2016 by Randy Heckenkemper, the course features picturesque holes catering to all skill levels. The facility also includes a driving range, short game practice area, event lawn, and a newly constructed clubhouse with a golf shop and The Winterwood Grille restaurant, making it one of the most popular golf destinations in the Vegas area.

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Position Summary:

Responsible for selling golf shop merchandise to customers, handling cash and credit transactions, answering phones, interacting with patrons, and providing information and handling requests and complaints with a positive attitude and in a friendly, professional manner. Assists with inventory control, maintains the cleanliness of the golf shop and ensures the merchandise displays are properly stocked and organized.

Participate in all activities related to outside & guest services. Activities may include serving as a valet in the bag drop area, transporting golf bags from the parking lot and/or bag storage area to and from golf carts, cleaning clubs, staging and/or returning golf cars, performing practice range duties, cleaning and maintaining golf cars, etc. Responsibilities also include greeting and interacting with members/guests and providing information and/or assistance as appropriate.

Essential Duties and Responsibilities:

• Bring carts from cart shelter to cart staging area. Ensure that carts are clean, operating properly and are properly equipped with towels, pencils, score cards, tees, sand/seed mix bottles, ice water, etc. Report any repair problems to the supervisor and mechanic.
• Transport golf bags from the bag drop area or bag storage room and load onto assigned golf carts.
• Greet golfers returning from the course, clean golf clubs, unload golf clubs from carts and assist with transporting and loading into vehicles or returning bags to the storage area as appropriate.
• Return golf cars to the cart storage area. Remove towels, pencils, score cards, tees, trash, etc., from carts and save reusable items. Wash cart with pressure cleaner, park cart and connect charger cable.
• Perform practice range duties including transporting range balls to each end of range and filling appropriate containers, cleaning and maintaining the tee area, repositioning bag stands or barriers, removing trash from receptacles, refilling water jugs, operating the ball picker on the range, washing range balls, etc.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs. Assist customers with special merchandise orders.
• Collect money or process credit cards, record sales transactions and issue receipts for all merchandise sales, greens fees, car/pull cart rental fees and club rental fees.
• Answer phones, maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures. Take messages for patrons who may be on course..
• Ensure that the golf shop is maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
• Perform other duties as appropriate.

Qualifications:

• High school preferred.
• 1year experience in golf shop and/or customer service/retail sales environment preferred.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.

Classification:

Full Time, Non-exempt, Hourly

KemperSports Management is an Equal Opportunity Employer