Team Leader

Chick-fil-A

North Canton, OH

Shift Leader

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Operations Director

Mission

To lead the front-line team by creating a culture of excellence through strong communication, guest focus, and operational execution—ensuring smooth shifts, empowered team members, and consistently high guest satisfaction.

Outcomes

Execute daily shift plans with clarity, urgency, and team alignment—ensuring all roles are filled and systems are followed.
Maintain Speed of Service under 3:30 and order accuracy > 99% during assigned shifts.
Conduct 2 team member check-ins per week, offering real-time coaching, encouragement, and feedback.
Achieve 90%+ team member satisfaction on anonymous monthly zone surveys.
Drive consistent cleanliness and food safety excellence, with 100% completion of all shift checklists and immediate escalation of any issues.
Model high standards of hospitality, personally engaging with at least 10 guests per shift.
Partner with Directors to identify and elevate at least 1 emerging leader quarterly.
Ensure team compliance with CFA One guest sign-ups, digital upselling, and zone-specific promotions.

Competencies

Behavioral Fit

Strong communication and team leadership
Operational awareness and multitasking
Decision-making under pressure
Personal accountability and resilience
Guest-first focus
Ability to resolve conflict quickly and gracefully
Timely follow-through
Adaptability and initiative

Cultural Fit

Enthusiastic and empowering presence
Models grace under pressure
Generous with encouragement and accountability
Truth-driven in correction and coaching
Consistently upholds CFA values and brand standards
Invested in people and process growth

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Work Schedule

8 hour shift
10 hour shift
Weekend availability
Monday to Friday
Holidays
Day shift
Night shift
Overtime

Benefits

Flexible schedule
Paid time off
Health insurance
Life insurance
401(k) matching
Employee discount

Apply

Vacancy posted 4 hours ago

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