Content Protection Business Analyst

Job Description We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large. About the Role Reporting to a Content Protection Lead, the Content Protection Business Analyst (CPBA) provides anti-piracy and brand protection support by monitoring and processing daily piracy alerts, triaging incidents, and coordinating with internal teams and external vendors to ensure timely, appropriate enforcement actions. The CPBA uses data produced by Wiley's content protection vendors and Wiley's marketing and sales teams to generate regular and ad hoc reports that help Wiley better understand the piracy landscape and inform important business decisions. The CPBA collaborates with internal stakeholders to collect, validate, and enrich data and intelligence that can enhance content protection activities, helping to safeguard Wiley's revenue streams and reduce financial loss caused by copyright and trademark infringement online. The CPBA conducts and/or supports research on revenue protection, return on investment, sales recovery, and the impact of piracy on Wiley's customers and markets. The CPBA stays current on piracy developments and emerging trends, proactively informing Wiley about new technological threats and relevant opportunities—including the increasing use of AI-enabled tools by bad actors and the availability of AI-based technologies that can strengthen detection, analysis, and enforcement. Accordingly, the CPBA is expected to be familiar with artificial intelligence-based technologies and how they may affect online piracy, brand abuse, and content protection operations. The CPBA may also manage or support projects focused on assessing and addressing new piracy and brand abuse phenomena, including process improvements, vendor performance monitoring, and cross-functional initiatives. This role requires in-depth knowledge and experience, applying best practices and a strong understanding of internal and external business issues to improve processes and solve complex problems. The CPBA works independently with minimal guidance and serves as a resource for colleagues with less experience. The role requires conceptual and practical expertise in the discipline, relevant knowledge of related disciplines, and sound judgment based on analysis of multiple sources of information. May have up to two individual contributor direct reports. Job Responsibilities Monitor, triage, and process daily piracy/brand abuse alerts; coordinate with vendors to ensure timely and appropriate enforcement actions. Produce clear, actionable reporting (weekly/monthly/quarterly) on piracy trends, case volumes, outcomes, and vendor performance to support business decisions. Partner with internal stakeholders (e.g., Sales, Marketing, Legal, Product, Technology) to gather, validate, and enrich data that improves content protection effectiveness. Conduct and/or support analysis on revenue protection, ROI of enforcement activity, sales recovery indicators, and the business/customer impact of piracy. Maintain current knowledge of piracy ecosystems, tactics, and emerging threats, proactively brief stakeholders on new developments. Support or manage projects that assess and address new piracy and brand abuse phenomena, including process improvements and operational playbooks. Required Qualifications Accurate, timely piracy alert processing and vendor notification/escalation. High-quality monthly and quarterly vendor performance reports (KPIs, SLA adherence, outcomes, recommendations). Insightful dashboards and narrative reports that improve decision-making and resource allocation. High-quality open-source intelligence (OSINT) on new piracy methods, platforms, facilitators, and enforcement opportunities. Documented, repeatable workflows and measurable improvements to detection, response times, and outcomes. Strong stakeholder satisfaction (internal teams and external partners submitting alerts). Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status or genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. Salary Range: 89,100 USD to 127,700 USD #J-18808-Ljbffr John Wiley & Sons , Inc.