Global User Acquisition Manager

About Us:

ELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence. Founded in 2016 and headquartered in San Francisco, we operate across the U.S., Vietnam, Portugal, Indonesia, Brazil and Japan.

Powered by proprietary speech-recognition technology and generative AI, ELSA delivers real-time, hyper-personalized feedback to help learners improve pronunciation, fluency, and overall communication effectiveness. With over 90 million learners and 1 billion hours of anonymized speech data, ELSAs depth of language training intelligence is unmatched in the industry.

Our B2B flagship platforms ELSA Enterprise and ELSA Schools empower organizations and educational institutions to elevate communication capabilities and unlock personal and professional opportunities for their people. We design engaging, bite-sized learning experiences that adapt to each learner's goals and context, ensuring measurable improvement and lasting confidence.

Our vision is to become the global standard for real-time English communication training, enabling 1.5 billion language learners worldwide to speak clearly, be understood, and share their stories with the world.

Backed by world-class investors including Googles Gradient Ventures, Monks Hill Ventures, and SOSV, ELSA has been recognized among the top global AI innovators:

• Forbes Top 4 Companies Using AI to Transform the World

• Research Sniper Top 5 Best AI Apps

• ASU+GSV EdTech 150

• CB Insights Top 100 AI Companies

Join us in shaping the future of language learning and empowering millions to unlock opportunity through confident communication.

We're looking for someone who knows app UA inside out, uses AI tools to work smarter, and enjoys owning outcomes in a small team. The role can grow into leading a team as the business scales.

Key Responsibilities:

Campaigns and Budget:

• Run and scale app/web campaigns across Meta, Google App Campaigns, Apple Search Ads, TikTok, alternative networks and DSPs

• Manage multi-country budgets and be accountable for ROAS, CAC and payback targets, reallocating across channels, markets and iOS/Android based on marginal returns

• Localize campaign structure, bidding and creative for each market, including Vietnam, Thailand, Taiwan, Japan and the US

• Test new channels and networks, and negotiate terms with partners

Measurement and Analytics:

• Keep MMP attribution accurate (AppsFlyer, Singular): event mapping, postbacks and discrepancy resolution against ad platforms

• Run iOS measurement end to end: SKAN / AdAttributionKit conversion value schemas, ATT impact and modeled conversions

• Design and read incrementality tests (geo-lift, holdouts, platform lift studies) to separate attributed growth from incremental growth

• Track subscription unit economics: CPI, cost per trial, trial-to-paid, CAC, cohort LTV, ROAS and payback

Creative Strategy and Delivery:

Creative is the biggest lever in paid app acquisition, and this role owns it from idea to live ad.

• Come up with ad concepts, angles and hooks based on performance data, audience insights and competitor research

• Write ad scripts and briefs for video, static, UGC and creator formats, localized for each market

• Work with the in-house design team and external UGC/creator partners to deliver creatives on time and to brief

• Keep a steady testing pipeline running: launch new concepts, read results (hook rate, hold rate, IPM, CVR, fatigue) and feed the learnings into the next round

• Connect ads to store conversion through Custom Product Pages and custom store listings

AI-First Execution:

• Use AI tools and automation to cut manual work: reporting pipelines, anomaly alerts, bid and budget rules, and creative iteration at volume

• Build and document repeatable workflows that raise output per person

What You Will Have:

Must Have:

• 5-8 years of hands-on mobile app UA with direct budget management

• Multi-country UA experience, ideally across Asia and at least one Tier-1 market

• Deep expertise in Meta, Google App Campaigns, Apple Search Ads and TikTok, plus working experience with alt networks and DSPs

• Strong MMP skills (AppsFlyer or equivalent), including SKAN / AdAttributionKit and privacy-era measurement

• Strong analytics: cohort analysis, incrementality and test design (confidence intervals, significance), and comfort with BI tools such as Looker

• A proven track record of improving ROAS or CAC at scale, with numbers to show for it

• Concrete examples of using AI tools to automate your own UA workflows

• Hands-on experience optimizing web-to-app user flows: landing pages, smart banners, deep links and deferred deep links, with correct attribution from first web touch to in-app conversion

Nice to Have:

• Subscription app experience, especially freemium with trials (edtech, language learning, health, productivity)

• Web acquisition experience: lead generation and direct web subscriptions

• ASO experience: keyword strategy, store listing tests and conversion rate optimization

• SQL and scripting (Python or Apps Script) for your own analysis and automation

• Experience with Marketing Mix Modeling or MMP incrementality products

• Gaming UA background

What We Offer:

• Flexible work setup: Remote-first for Singapore, India, Indonesia, Malaysia; hybrid model for Vietnam.

• Comprehensive employee well-being benefits.

• Free ELSA Premium courses to polish your language skills

• Collaborative, international team culture.

• Opportunity to contribute to a fast-growing, well-funded Silicon Valley startup with global impact.