Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA
STI
Job Responsibilities:
- Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
- Assist users with password resets, PST file management, and Exchange Admin tasks.
- Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
- Use ticket tracking systems to document, prioritize, and track user issues effectively.
- Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
- Support security and authentication tools such as OKTA and Crowdstrike.
- Maintain knowledge of AWS and SharePoint systems to assist users as needed.
- Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
- Collaborate with IT teams to ensure smooth operation of company-wide systems.
- 3+ years of experience in a technical support or help desk role.
- Strong understanding of Windows 11, Active Directory, and Microsoft O365.
- Experience troubleshooting network connectivity, VPNs, and IP phone systems.
- Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
- Proficiency with ticket tracking systems and remote support tools.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
- Excellent communication and interpersonal skills to interact with users of varying technical expertise.
- Strong organizational skills and attention to detail in documenting issues and resolutions.
Vacancy posted 11 hours ago
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