Customer Service Non-Licensed/Enrollment

Call Center Representative

Our call center client located in Blue Bell is looking for professionals interested in assisting with Affordable Care Act and/or seasonal open enrollment.

Salary: $18 (non licensed) to $20 (newly licensed-no cost to you) per hour

Location: Blue Bell, in office

Hours/Schedule: Options available - 8am to 11pm are the call center hours, some weekend and remote work (limited)

Duration: 5 to 10 months could extend or convert to client payroll

Benefits: Self paid through agency and once converted to client payroll

Bonus:

Option to become a licensed agent - training materials, instruction, exam and reciprocal licenses paid for by company - salary would bump to $20 once licensed received from the state. Details - no out of pocket costs to you:

• Client pays for study materials ($300)
• You put in 20-40 hours of study time on your own - 1-2 weeks
• Paid 1 day class 8 hours (you get $80 for the day) with instructor to offer test taking tips and review material; first come first serve
• June 17
• June 30
• July 7
• Schedule and pay for the state licensing exam ($55 savings)
• If you pass, they cover cost of reciprocal licenses ($50 to $200 per state)
• If you don't pass, you may be considered for a non-licensed role:

Responsibilities:

- Answer inbound calls and emails - Update and document all information in CRM system - Educate customers on various plans, if licensed only - Follow up on questions or transfer to a licensed agent - Escalate calls or situations that require immediate attention - Highly detailed oriented - Excellent communication skills - Able to handle large volume of calls in a fast-paced environment - Punctual with excellent attendance - Flexible with hours - Quick to learn new software packages - Team player/collaborative - Empathetic demeanor