Principal Product Designer

Principal Product Designer

We're looking for an exceptional Principal Product Designer to join our award-winning design team. Based in Austin, you'll be joining our rapidly growing North America squad - helping grow our market-share by shipping new region specific features and journeys. You'll understand the needs of our customers and deliver work that feels familiar, scalable and unmistakably Wise.

Your mission:

This is a unique opportunity to be our first designer in North America. Reporting to the Design Director for Regional, you'll play a key role in shaping a product used by millions to substantially improve the experience for our US customers. This role requires craft, curiosity, and collaboration.

As a Principal-level individual contributor, you'll be establishing and raising the bar for the design of the Wise product in this region. Our product is global by scale and design, yet we're aware that locally relevant and familiar experiences are key to building a product that users love and use everyday. You'll be able to balance systems thinking with market specific insight to deliver upon this mission.

Day to day you'll be working with an Austin-based full-stack team of product, marketing, analytics, engineering, banking and compliance. We move fast, ship constantly, and obsessively chase market fit. What makes our team unique is that we have the financial, technical and design firepower of the Wise global business behind us.

What you'll be doing:

• Building connections. Partner with product teams to discover customer needs and use those insights to create bold, scalable experiences that engage, convert and/or retain.
• Championing craft. You'll work on initiatives that span the Wise customer journey. Whatever the surface or context, you'll deliver work that sets the bar and delights our customers
• Building influence. Champion a design-driven approach by effectively communicating your rationale through clear and compelling storytelling
• Leading by making. Identify opportunities, prioritize what matters, and drive the outcome forward through what you create.

This role will give you the opportunity to:

• Ship work you're proud of. Craft experiences that are innovative, easy to use and clear.
• Flex your skillset. You'll enjoy a variety of problems that need to be solved in different ways.
• Own your impact. You'll decide what opportunities to work on, and define their success metrics.
• Elevate product quality. You define what 'good' looks like to your team. And you help them deliver it.
• Be part of a positive change in the world. We're fixing a broken, greedy system, and putting people and businesses in control of their money.

About you:

• Exceptional craft skills. You're a seasoned multidisciplinary designer with a deep understanding of design fundamentals and a strong track record of delivering high-quality work across a variety of different touch-points. You've got a portfolio of well-crafted, impactful work that solves real problems for real people backed up by 10+ years of experience.
• Expert in Figma and AI-curious. From detailed design in Figma, to prototyping with Claude and Make - we're interested in a mix of tooling experience and an openness to trying new things and a bias to making.
• Systems thinker. You connect global patterns, behaviors, and identify opportunities to innovate at a local level - flexing where necessary without fragmentation.
• Strategic partner. You balance polish with purpose, ensuring design decisions ladder up to real user and business outcomes.
• Collaborative by default. You're a natural collaborator, designing in the open, leveraging other functions' expertise and taking them on the journey with you.
• Confident communication skills. You provide clear rationale to advocate for a design-led approach, sharing this approach with your team and stakeholders alike.

Qualifications

• You have 10+ years of experience as a Product Designer, championing customer-first design initiatives
• You've got a portfolio of well-crafted, impactful work that solves real problems for real people.
• You default to prototyping when presenting your work, and are already using AI tooling to do this.
• You're a natural collaborator, designing in the open, leveraging other functions' expertise and taking them on the journey with you.
• You understand that good design is often a journey to identify the right thing to build, using early concepts and prototypes to help build conviction along the way.
• You have a high-level of design craft.
• You are comfortable designing for mobile and web surfaces.
• You've worked with design systems to produce beautiful and functional design that scales.
• You practice evidence-based design, and can rationalise your decisions clearly and credibly.

Additional Information

We're people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in.

Also, educational qualifications aren't that important to us. If you've got great experience, and you're great at articulating your thinking, we'd like to hear from you.

And because we believe that diverse teams build better products, we'd especially love to hear from you if you're from an under-represented demographic.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe that teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.