Business Operations Manager

Business Operations Manager

The Business Operations Manager oversees daily U.S. operations, ensuring effective execution across logistics, inventory management, customer service, order fulfillment, product support, and contract implementation. This role serves as the key operational liaison between the company, its Board of Directors, and headquarters, ensuring alignment with corporate objectives, regulatory requirements, and service standards.

Key Responsibilities

• Lead U.S. operations across logistics, customer service, product support, and supply chain functions.
• Develop and manage workflows, KPIs, service standards, and accountability measures.
• Drive operational excellence through performance monitoring and continuous improvement initiatives.
• Lead, coach, and develop operational teams.
• Coordinate cross-functional activities with sales, finance, compliance, product support, and headquarters.
• Oversee inventory accuracy, cycle counts, FIFO processes, and product traceability.
• Manage inbound and outbound logistics, including customs and FDA-related import activities.
• Ensure efficient order processing, fulfillment, customer support, and issue resolution.
• Support implementation of commercial contracts and ensure adherence to approved pricing and terms.
• Provide oversight of field product support, installations, training, and technical services.
• Maintain compliance with company policies, quality standards, and regulatory requirements.

Qualifications

• Bachelor's degree; MBA preferred.
• Proven experience in operations management, logistics, customer service, and contract execution.
• Strong leadership, organizational, and cross-functional collaboration skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office; ERP and CRM experience preferred.
• Medical device, healthcare, or other regulated industry experience preferred.

Location: Des Moines, IA Employment Type: Full-Time This role is ideal for a hands-on operations leader who thrives in a fast-paced environment and is passionate about driving operational excellence, customer satisfaction, and business growth.

If this is a role that interests you and you'd like to learn more, a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.