Practice Manager

Practice Manager II

Salary: $61,000 - $85,000

The Practice Manager II oversees the operations of an assigned medical practice. In this role, the incumbent's primary duties involve strategic planning, clinical support staff oversight and financial and outcome performance management.

Essential Job Functions:

• Oversee clinical operations and clinical support staff of a practice with four to seven (4-7) providers
• Ensure smooth efficient operations and communication with patients, vendors, and all staff
• Monitor performance of management team to ensure optimal patient flow and patient satisfaction
• Manage and monitor to ensure achievement of budgeted financial and performance goals
• Responsibility for financial performance and outcomes of assigned practice
• Oversight of clinical support staff hours/lunch/breaks and within scheduled hours (no OT)
• Monitor all role responsibilities of direct reports.
• Ensure excellent customer service; ensure clinical staff is delivering timely check in/out, appropriate collections, appropriate medical support and care, excellent in person and via phone customer service.
• Work with management team to develop and assist with training needs as they arise.
• Oversee and ensure applicable training for all clinical support associates based on roles
• Oversee and ensure billing training as necessary
• Random auditing of performance in EMR to identify training needs
• Ensure associates model and follow all customer service skills, insurance verification, collections, and appropriate scheduling follow up, lab, ultrasound etc. and phone skills
• Team Building
• Advertise/Interview/Hire as needed/ Oversee supervisors hiring in their departments
• Performance Reviews/Performance Plans for direct reports outlined above
• Oversee appropriate work performance issues -- discipline documentation
• Liaison to patients and providers to ensure overall patient satisfaction
• Handle staff and patient complaints
• Handle on site vendors, repairs, and all aspects of the physical buildings for day-to-day operations.
• Ensure safety training and policies are followed.
• Ensure all staff are trained HIPAA experts and enforce HIPAA regulatory requirements
• This role is responsible for assisting patients with mobility and transport needs within the clinical setting. Duties include helping patients in and out of wheelchairs or exam tables, escorting or transporting patients to various areas, and ensuring their comfort and safety throughout the process. This role is expected to monitor patients during transport for signs of distress, maintain the cleanliness of transport equipment, and provide emotional support when necessary.
• All other responsibilities that may be assigned

Knowledge/Skills/Abilities:

• Strong leadership skills
• Strong communication skills
• Strong problem-solving skills
• Medical office operations knowledge
• Athena EMR knowledge

Minimum Requirements

• Bachelor's degree in Business, Healthcare or Public Administration, Finance, Economics or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis preferred.
• A minimum of 5 year's practice management experience or associate supervisory experience.
• Managing associates (progressive, hiring, disciplinary)
• Financial and Budget development and management; managing to and achieving budgeted performance or growth over prior year
• Leadership skills; ability to support associates, maintain morale, implement and hold accountable to policies and procedures, hold associates accountable
• Ability to identify opportunities and challenges and develop resolution plans.
• This position requires the ability to stand and walk for extended periods. It involves a full range of body motion, including handling and lifting patients and equipment. This role must be able to lift and carry items weighing up to 30 pounds and assist in moving patients weighing up to 300 pounds. The role also includes regular exposure to bodily fluids and demands of adherence to strict safety and hygiene protocols.

Working Environment

The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally required. Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the Practice Manager II. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Practice Manager II may be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision.