Automotive Service Cashier

Automotive Service Cashier / ConciergeDARCARS of Silver Spring is now hiring for an Automotive Service Cashier / Concierge. As the Automotive Service Cashier / Concierge you are the front-line representative for the service department and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The concierge intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers.Qualifications:Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customersStrong communication skills with both customers and DARCARS employeesAbility to speak multiple languages (Spanish) is a plus!Demonstrated commitment to customer serviceRequires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customersPrevious customer service experience preferred but not requiredRequires the ability to sit for long periods of timeBe able to work in a fast-paced environmentBe a team playerMust be able to work a flexible schedule, evenings and weekendsMust be able to pass pre-employment screen (background)BenefitsComprehensive Benefits Plan including 401kEmployee discounts on vehicle purchases, parts and service repairsInternal career advancement opportunitiesOpportunities to join our community service initiativesIn this role, you'll:Greet customers and determine the nature of their visit.Direct customers to the correct department.Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.Enter data into computer operated prospect tracking system.Manage switch board.Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.Take thorough messages indicating the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave.Communicate messages to all appropriate parties in a timely manner.Provide basic information to callers who have general inquiries.Update and distribute company telephone roster when necessary.Perform clerical duties and accounting duties as assigned by controller or GSM.Other duties assigned by management.Make transaction receipts for sale or service department *if applicableThis job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.