Office & Customer Support Specialist

Future Opening: Office & Customer Support Specialist 401(k) 401(k) matching Health insurance Opportunity for advancement Paid time off Profit sharing Signing bonus TPE Solutions, a thermoplastic elastomer supplier and formulator, is seeking a high-caliber Customer Support Specialist to join our team! We are a small office that does a large volume of business through teamwork and a constant drive for improvement. With new projects and challenging opportunities every day, this office is always abuzz with conversation and collaboration. We are a focused and dynamic team with a commitment to quality and innovation, and we hope to find a like‑minded person to help us continue our growth. The ideal candidate will be business‑minded, organized, dedicated, and will ensure the efficient operation of our office by managing administrative tasks, effective communication with customers, vendors, and colleagues, and ensuring all tasks and projects are completed on time. Typical Tasks Receive and process purchase orders from customers Use data to forecast and plan for production to meet customer needs Track inventory, maintain accurate records in databases Calculate pricing and profit margins Calculate and procure raw material needs for production runs Arrange freight and prepare shipping documents for both domestic and international shipments Answer customer and vendor inquiries in a precise and timely manner Work directly with the company President to develop business opportunities Assist in other office tasks and special projects as needed The Ideal Candidate Will Have Associate’s Degree Required (Bachelor’s Preferred) Mathematics and data analysis competency Microsoft Office Suite expertise (particularly Excel and Outlook) Strong organization and time management skills Ability to multitask and prioritize effectively Strong critical thinking skills Customer oriented attitude with a friendly and professional demeanor Excellent written and verbal communication skills Ability to work independently and with others QuickBooks experience highly preferred or similar accounting software Experience with shipping/receiving documents and/or inventory systems preferred Benefits to you Full benefits – Including medical, dental, 401k plan, profit sharing, pension plan and paid time off Stability and growth Excellent training and support Fantastic leadership with open door policy Team oriented atmosphere Job Type: Full‑time, on site Job Location: Shirley, MA Hours: Monday – Friday 8:00am to 4:30pm (can be flexible) Compensation: $50,000.00 - $65,000.00 per year #J-18808-Ljbffr TPE Solutions, Inc.