Customer Service Representative - State Farm Agent Team Member

Future Opening: Customer Service Representative – State Farm Agent Team Member Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for Steve Franks State Farm agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer‑focused, needs‑based review process to educate customers about insurance options. Work with the agent to develop and maintain a digital marketing system to promote the office. Work with the agent to identify and support local community events in our market. Work with the agent to help manage the website and social media content. Maintain a strong work ethic with a total commitment to success each and every day. Benefits & Compensation Compensation: $17,000 – $25,000 per year. Simple IRA Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills – written, verbal, and listening. Self‑motivated. Detail oriented. Proactive in problem solving. Dedicated to customer service. Ability to work in a team environment. Ability to effectively relate to a customer. Property and Casualty license (must obtain). Life and Health license (must obtain). Preference for bilingual applicants. All prospective applicants will be required to take a career assessment prior to any scheduled interview. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Location: Coldwater, MI. We help customers with their insurance and financial services needs, including: Home insurance Life insurance #J-18808-Ljbffr