Sales Manager

Job Description

Job Description

Spark Car Wash Overview

Spark Car Wash is a high growth, institutionally backed express exterior car wash company serving the Northeast. Spark is growing fast and plans to open a significant number of modern car wash locations throughout NJ, NY, and PA. Spark’s success is driven by a relentless focus on making the car wash an energizing experience for all, delivering a consistently excellent experience for customers and creating an enriching environment for employees. Guided by our values, Spark’s vision is to become the largest car wash operator in the region and the premier car wash brand in the market.

Position Summary

The Sales Manager is an energetic, customer-focused brand ambassador responsible for driving membership sales, educating guests on Spark’s services, and creating a positive customer experience from start to finish. This role helps set the tone for a strong sales culture at the wash by leading through example, engaging customers with confidence, and supporting team members in developing effective sales and customer engagement skills. The Sales Manager may also be responsible for handling cash, processing customer payments and returns, and ensuring all transactions are completed accurately, responsibly, and with integrity.

Essential Functions

• Promote and clearly explain Spark’s wash packages, membership programs, and free amenities
• Deliver exceptional customer service by understanding customer needs and recommending the best solutions
• Support customer payment activity, including credit and cash transactions while ensuring all transactions are completed accurately, responsibly, and in line with company procedures
• Use the Pay Station to accurately process transactions, receive customer payments, process returns and follow all company customer service, cash handling and payment policies and procedures
• Support cash-related procedures, including preparing safe bags, accessing the safe when authorized, processing returns, receiving cash and coin deliveries, and completing other cash-handling tasks in accordance with company policies and procedures
• Effectively communicate the value of each product and service, demonstrating strong product and car wash knowledge
• Support brand consistency by representing Spark’s standards, energy, and professionalism
• Respond promptly to customers’ needs and help resolve customer service issues with patience, care, and professionalism while maintaining a calm and respectful approach
• Increase site capture rate, membership conversions, and overall sales performance
• Assist in onboarding and training new teammates in sales and customer engagement best practices
• Follow all safety procedures when working in or around the car wash tunnel, including maintaining awareness of moving vehicles, equipment, chemicals, and surrounding team members to help ensure a safe, secure, and efficient wash operation
• Maintain the overall cleanliness and appearance of the lot by removing debris, checking vacuums for proper operation, and helping ensure the site remains clean, safe, and customer-ready throughout the day

Requirements

• High school diploma/GED preferred, or an equivalent combination of education and experience.
• Professional, enthusiastic, and positive attitude with a strong focus on delivering a great customer experience
• Experience with cash handling, deposit preparation, cash audits, and related financial controls, to ensure all transaction procedures are followed accurately and securely
• Strong communication and customer service skills, with the confidence to engage guests, start conversations, and promote Passion for sales, customer interaction, and helping others
• Goal-oriented mindset with a strong work ethic, self-motivation, and a desire to achieve results
• Strong interpersonal, conflict-resolution, and problem-solving skills
• Comfortable working independently while also collaborating effectively as part of a team
• Comfortable standing, walking, and interacting with customers for extended periods of time
• Comfortable working outdoors in all types of weather conditions
• Capable of lifting, moving, or carrying up to 40 lbs. as needed
• Must be able to work in all types of weather conditions
• Maintain availability for a flexible schedule, including some evenings, weekends, and holidays

Benefits

• Competitive salary with performance-based incentive opportunities
• Opportunity to earn additional compensation for each eligible membership sold
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan with company match up to 4%
• 3 weeks of paid time off annually, prorated based on start date, plus paid federal holidays
• Employee car wash plan