Case Manager - Rare Disease- West Coast Remote

Career Category Sales Job Description How might you defy imagination? You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role. Live What you will do In this vital role the Case Manager will experience day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs. Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaison’s (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy Partner with Safety and Pharmacovigilance (PV). Report Adverse Event (AE)’s and product complaints through medical information Maintain case history for all U.S. patients, entering relevant notes from the hub, the pharmacy, calls to insurance, patient support programs, physicians and nurses, and the patients and families Maintain and update patient status to track reimbursement and shipping status of U.S. patients Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems) Liaise with medical offices as necessary to obtain insurance authorizations Counsel patients and family on insurance and reimbursement options Identify general and specific adherence trends and suggest appropriate action Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks Manage, track, and report on Open Enrollment efforts annually to ensure every patient has access to adequate insurance Advise patients and families on insurance, financial assistance and therapeutic access programs Attend patient meetings, industry conferences and sales meetings Win What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a [type of person] with these qualifications. Basic Qualifications Master’s degree OR Bachelor’s degree and 2 years of Case Management experience Associate’s degree and 6 years of Case Management experience High school diploma / GED and 8 years of Case Management experience Preferred Qualifications Bachelor’s Degree strongly preferred 5+ years of experience in the pharmaceutical industry 2+ years prior experience as a Case Manager Excellent communication skills and commitment to customer service Ability to effectively resolve hurdles across multiple cases at the same time Ability to learn product and disease information, familiarity with HIPAA and FDA Ability to manage communication with case managers and sales reps across multiple geographies and time zones Excel and PowerPoint skills required Up to 20% travel required Thrive What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans and bi-annual company-wide shutdowns Flexible work models, including remote work arrangements, where possible Salary Range 81,851.60USD -110,740.40 USD Amgen anticipates accepting until 9/30/2026 however, we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit and follow us on #J-18808-Ljbffr Amgen Inc. (IR)