Senior Solution Architect - United States

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. Role Overview The Senior Solutions Architect exists to guide enterprise customers through complex migrations from legacy identity and directory architectures to JumpCloud's Open Directory Platform. As enterprise customer engagements scale, this role addresses the critical need for dedicated domain subject matter experts (SMEs) across complex ecosystems involving cloud directory integrations, conditional access policies, MFA configurations, PAM, and multi-OS device management to drive structured, repeatable deployments. You will serve as the trusted technical authority bridging customer business requirements with robust architectural execution while establishing clear deployment milestones that drive platform adoption and time-to-value. By leading high-stakes enterprise engagements and contributing to Go-to-Market technical enablement, you will directly accelerate JumpCloud's enterprise retention, expansion, and customer delight. What you’ll be doing: - Purpose: Act as a high-impact technical advisor empowering global organizations to modernize identity management, consolidate disparate tooling, and establish secure access architectures via JumpCloud's Open Directory Platform. - Growth: Establish and own org-wide Subject Matter Expertise across enterprise IAM, complex Microsoft ecosystems, and modern device management, while expanding leadership influence across GTM functions, architectural standards, and team enablement.

- Motivators: Exercise autonomous ownership over complex enterprise deployments, solve multi-faceted architectural challenges, and collaborate closely with cross-functional leaders in a high-growth, modern cloud identity company. Major Performance Objectives: - Within the first 6 months, independently facilitate comprehensive discovery sessions and technical workshops for your assigned Professional Services engagements and related Projects, defining clear migration milestones and technical roadmaps while mitigating architectural scope gaps and mastering your knowledge of the JumpCloud platform. - By Month 6, successfully execute hands-on technical deployments and directory cutovers (including Active Directory, Okta, and Google Workspace migrations) associated with your migration Projects. This will mark your first delivery of time-to-value and MVP metrics. - Within 9 months, you will have completed your first projects and begun engaging more heavily with your Enterprise Projects. Success metrics are established, and your Enterprise Projects are on-track. You will be familiar with scoping, discovering, planning and executing across the entire JumpCloud customer lifecycle. - Within and beyond 12 months, you will be managing ongoing high-complexity enterprise customer engagements in partnership with Customer Success counterparts, achieving target deployment milestones. You will be maintaining and improving your core metrics and contributing to your technical area of expertise in the form of technical documentation and guides, cross-departmental collaborations, and involvement in other go-to-market efforts and strategic technical conversations. You will begin using your knowledge to update internal processes and knowledge, and act as a mentor for newer team members.