CRM Account Manager - Albany/Saratoga, NY

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

About the role:
At Boston Scientific, we advance science for life by developing innovative solutions that improve the health of patients around the world. In our Cardiac Rhythm Management (CRM) division, we provide groundbreaking technologies that treat irregular heart rhythms, support heart failure management, and protect against sudden cardiac arrest. Our mission is to improve patient outcomes and quality of life through less-invasive, cutting-edge therapies-including implantable cardioverter defibrillators (ICDs), insertable cardiac monitorization systems (ICMs), and cardiac resynchronization therapy (CRTs).


As an Account Manager in CRM, you will be a key driver of growth and customer success within your territory. You'll build trusted relationships with healthcare professionals, deliver best-in-class service and support, and help clinicians deliver optimal patient outcomes through the use of our technologies. This is a strategic and hands-on role ideal for a results-oriented professional passionate about innovation, collaboration, and making a difference in patients' lives.


Your responsibilities will include:

• Sell Boston Scientific products by scheduling and conducting sales calls with current and prospective customers to achieve revenue and unit growth targets on a monthly, quarterly, and annual basis

• Execute territory-specific sales strategies that address the needs of hospital staff, physicians, and decision-makers

• Assess customer needs, clinical goals, and procedural workflows by engaging with physicians and care teams to identify the most appropriate Boston Scientific solutions

• Address product or service concerns by developing effective solutions, independently or in collaboration with cross-functional teams such as clinical research, pricing, or marketing

• Cultivate long-term relationships with hospital stakeholders through meetings, conversations, and conference participation to expand network and uncover new opportunities

• Educate customers on clinical benefits and proper use of products via engaging presentations, demonstrations, and educational tools to support purchasing decisions

• Contribute to resource planning by recommending clinical support needs for implants, programming, troubleshooting, and follow-up care

• Attend and support device implants in hospital labs and operating rooms, and provide ongoing follow-up to ensure patient and customer success with implanted products

Required qualifications:

• Minimum of a bachelor's degree or equivalent clinical/sales experience

• Minimum of 3 years' experience in a clinical or sales role in medical device or pharmaceutical field sales

• Strong technical aptitude and ability to communicate complex technical concepts effectively

• Willingness to participate in a rotational 24/7/365 on-call schedule with the sales team

• Flexibility to work variable hours and complete an extensive training program

Preferred qualifications:

• Master's degree or MBA

#LI-CD

Requisition ID: 630063

The anticipated annualized base amount or range for this full time position will be $60,000 , plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at and follow us on LinkedIn.


Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.