Child Care Scholarship Program SME

Full-time

Serigor, Inc.

Role Description

We are seeking an experienced Child Care Scholarship (CCS) / Child Care Subsidy Subject Matter Expert (SME) to support the design, implementation, and operations of large-scale public assistance programs. This role will play a critical part in supporting statewide child care subsidy initiatives aligned with federal requirements under the Child Care and Development Fund (CCDF), including:

Eligibility determination
Case management
Provider payments
Customer service operations
Compliance

Qualifications

8-12+ years of experience in child care subsidy / public assistance programs or closely related human services programs (Medicaid, SNAP, TANF, etc.)
Proven experience in:

Eligibility determination
Case management operations
Provider payment processing
Customer service environments

Requirements

Experience supporting CCDF-funded programs
Experience with large-scale programs (20,000+ beneficiaries)
Background working with state or local government agencies

Benefits

Familiarity with case management systems (state-built or COTS)
CRM platforms (Salesforce preferred)
Document management systems
Data reporting and analytics tools
Understanding of compliance frameworks (audit, PII, security)

Nice to Have

Certifications such as:

PMP
CBAP
Agile (CSM/SAFe)
Similar certifications

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Vacancy posted 13 hours ago

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