Senior Implementation Consultant

Overview Job Purpose The Implementation Consultant is a client-facing delivery professional within ICE Mortgage Technology’s Data & Document Automation (DDA) Professional Services Organization. This role is responsible for end-to-end implementation of DDA Analyzer products; Income, Credit, Asset, and Audit Analyzers, which automate mortgage underwriting, quality control, and post-close audit workflows within the Encompass platform. The consultant serves as the primary day-to-day client resource from discovery through go-live and post-implementation support. Responsibilities Client Engagement & Delivery Own the full implementation lifecycle: discovery, solution design, configuration, UAT, training, go-live, and post-implementation support Serve as primary client contact, building trusted advisor relationships with stakeholders from operations staff to executive sponsors Facilitate requirements sessions and drive consensus on solution design, workflow integration, and best-practice configurations Conduct client training and knowledge transfer to ensure successful adoption and self-sufficiency Technical Configuration & Project Management Configure DDA Analyzers per client underwriting guidelines, investor overlays, and operational workflows within Encompass and EDS Troubleshoot configuration issues and coordinate with Product and Engineering on defect resolution Manage project timelines and deliverables across multiple concurrent engagements Produce clear status reports, escalation summaries, and implementation documentation for clients and internal stakeholders Coordinate cross-functionally with Product Management, Engineering, Technical Support, and DDA Data Services Knowledge Sharing & Process Improvement Contribute to PSO playbooks, SOPs, and best-practice documentation Support adoption and health-check activities for clients in post-go-live phases Identify opportunities for process automation and workflow optimization within PSO delivery operations Required Qualifications Mortgage Industry Experience (within last 2 years) UW Analyzer Track Senior Underwriter with 3–5+ years across conventional, government, and/or jumbo products Senior Processor with 3–5+ years managing loan pipelines, conditions, and documentation Senior QC Analyst with 3–5+ years performing pre- or post-close quality reviews Audit Analyzer Track Senior Post-Closer with 3–5+ years in closing, funding, and post-close document review Senior Compliance Analyst with 3–5+ years in mortgage regulatory compliance (TRID, RESPA, ECOA, HMDA) Senior QC Analyst with 3–5+ years performing post-close audit and compliance reviews Professional Skills 3+ years client-facing experience in consulting, implementation, or professional services Demonstrated project management skills with ability to manage multiple concurrent engagements and meet deadlines Strong written and verbal communication, including executive-level documentation and client-facing facilitation Proven ability to build trusted client relationships and drive consensus across diverse stakeholder groups Self-motivated with strong analytical and problem-solving skills Technical Skills Preferred Encompass administrator experience (business rules, field configuration, document management) DDA Analyzer administrator or configuration experience Acceptable Encompass end-user experience in a production lending environment DDA Analyzer end-user experience (significant plus) Proficiency with JIRA, ServiceNow, Salesforce, or similar tools; Microsoft Office Suite Preferred Qualifications Bachelor’s degree in business, finance, or related field (or equivalent experience) PMP, CompTIA Project+, or comparable project management certification NMLS licensure (current or prior) Experience with Agile and Waterfall delivery methodologies Prior mortgage technology, fintech, or SaaS implementation experience Willingness to travel to client sites as needed (between 25–50%) Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. #J-18808-Ljbffr