Customer Service Representative

Unlock your potential with Prinova

We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, and trusted by the world's best-known food, beverage, and nutrition brands.

Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader.

Wherever your career is headed, you'll find direction, opportunity, and belonging with us.


Customer Service Representative


Department: Customer Service
Location: Salt Lake City, UT
Type: Full-time

Summary:
The Customer Service Representative will provide ideal customer service and assist with scheduling by communicating with customers and other internal departments and following through on every aspect of the order.


Essential Duties and Responsibilities include the following, but are not limited to:

• Receives customer purchase orders, provides confirmation to the customer, coordinates all purchase order details, enters orders into the database, and provides periodic open order reports to customers
• After product is produced, send customer retains in a timely manner for assigned customers
• Coordinate shipment of orders by being a liaison between the warehouse and the customer, secure freight rates for PPA customers, print packing slips and BOL's
• Acknowledge incoming customer calls and email inquiries immediately and provide answers or ETA for the same NLT end of day. Coordinate answers on shipping and tracking details, credits, schedule related updates, cancellation, adjustments, COA's and testing release updates
• Works with assigned Salesperson(s) to help analyze customer sales reports on an ongoing basis, to recognize buying patterns by product as requested;
• Assist accounting in resolving unpaid invoices
• Assist in necessary rework processing when product is to be returned
• Work closely with Prinova Account Manager to satisfy customers' needs as deemed necessary;
• Follow cGMP guidelines and processes as established in department SOPs
• Perform other duties as deemed necessary.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and/or Experience:

• High School Diploma with some college preferred
• 2-4 years customer service/inside sales experience in the nutraceutical industry is a plus

Required Skills/Abilities:

• Strong English language skills (speaking, reading, and writing)
• Strong computer skills
• Professional written and oral communication skills
• Must exude high energy and professionalism
• Driven to provide unequaled client service
• Self-starter
• Ability to work in a detail-oriented work environment
• Ability to work in a fast and sometimes stressful work environment.

Work Conditions & Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work environment is normally in an office setting. Must be able to make frequent rounds in a warehouse environment.
• Ability to view a computer screen and type for extended hours
• Ability to sit and stand for extended periods of time
• Ability to work around a variety of different smells and aromas
• Ability to adjust work schedule as business needs require

Quality/Safety Responsibilities:

All Prinova employees are required to ensure compliance standards with food safety, food defense, and food quality (FDA, ILDPH, FSMA, and BRC).

It is the responsibility of each employee to comply with occupational safety and health standards issued under OSHA and to follow all rules, regulations, and procedures established by the Company to ensure that their actions do not impact the health and safety of themselves or others.

What's in it for you?

Competitive Pay!

Experience, education, geographic location and shift all taken into consideration.

Benefits:

• Medical, Dental, Vision
• Employer paid STD and LTD
• HSA and FSA
• Paid Maternity and Paternity Leave
• PTO
• Employer paid Basic Life Insurance
• 401(k) & Roth with employer match
• Eight Paid Holidays + 3 Floating Holidays
• Voluntary - Critical Illness, Hospital Indemnity, Accident
• Personal growth including training and development opportunities

Disclaimer: Prinova is committed to providing equal opportunities without regard to race, color, religion, sex, pregnancy, creed, national origin, age, physical or mental disability, protected medical condition, medical leave, marital status, citizenship status, ancestry, veteran or military status, sexual orientation, genetic information, domestic violence victim status, Civil Air Patrol status, or any other characteristic or group status protected under applicable law.