Lead Product Manager ITSM/ITOM

Essential Responsibilities Provide expert leadership across ITSM and ITOM processes, driving strategy, governance, and continuous improvement for CSDM, CMDB, ITAM, Change Management, Incident Management, and Problem Management. Own the design, maturity, and operational health of the CMDB and CSDM data model, ensuring configuration data is accurate, governed, and aligned to business services and technology assets. Lead ITAM practices across hardware and software asset lifecycles, establishing controls for asset visibility, compliance, utilization, and audit readiness. Oversee Change Management governance, including policy adherence, risk assessment, change review processes, stakeholder engagement, and measurement of change quality and effectiveness. Drive Incident and Problem Management practices to improve service restoration, root cause analysis, trend identification, and prevention of recurring issues through durable corrective actions. Partner with engineering, operations, security, risk, audit, and business stakeholders to translate operational requirements into scalable processes, standards, and platform capabilities. Establish and monitor key service management metrics, controls, and reporting to measure process effectiveness, support leadership decision‑making, and identify opportunities for automation and maturity advancement. Ensure regulatory and compliance readiness by maintaining documented procedures, evidencing control execution, supporting audits, and embedding governance requirements into day‑to‑day service management operations. Education & Years of Experience Minimum: 4 years Bachelor's Degree in Computer Sciences, Technology, Business, or related field. Minimum: 5 years experience in Agile/Scrum Methodologies, Product Management, or related area. Minimum: 5 years experience in IT Service Management and/or IT Operations Management, with hands‑on expertise in ServiceNow and disciplines such as CMDB, CSDM, ITAM, Change Management, Incident Management, and Problem Management. Preferred: experience with ServiceNow SAM Pro and HAM Pro; participation or leadership of a Change Advisory Board or similar governance committee; certifications such as ServiceNow certifications, CSDM Foundations, and ITIL. Compensation & Benefits Typical hiring range: $92,600.00 to $144,100.00 annually. Actual compensation will be determined by experience, skills, and knowledge. Benefits include: health care, vision, dental, 401(k) with employer match; annual performance bonus; work from home up to 3 days a week; paid parental leave; employee discount programs; paid personal and sick days; 11 paid holidays; education reimbursement. Equal Opportunity Employer. Adhere to all applicable laws, regulations, and company policies. All job duties described may change over time at the company's discretion. #J-18808-Ljbffr Alliant Credit Union