Medical Receptionist/Clerical Assistant

Job Description

Job Description

Description:

We are seeking a full-time Medical Receptionist/Clerical Assistant to join our dedicated office team!

THIS POSITION IS FULL-TIME. 

NO WEEKENDS, EVENINGS or HOLIDAYS!

Job Summary: The Receptionist/ Clerical Assistant performs clerical duties in the back-business office related to routine administrative tasks and patient care. This position also performs receptionist duties to provide excellent customer service to patients and assists them in conducting business related to the office.

ESSENTIAL JOB DUTIES: The following duties are considered essential to the Clerical Assistant/Receptionist position. Qualified individuals must have the ability – with or without reasonable accommodation – to perform the following duties.

• Assists all staff with the daily clerical operations.
• Functions as a floater receptionist where needed, to complete the check in process for patients and visitors. 
• Welcomes patients and visitors to office in a positive and professional manner to perform the check in process. 
• Responsible for notifying medical assistants of patient’s arrival by checking them into the EMR system. 
• Optimizes patient satisfaction by keeping them informed of status of Providers time schedule.
• Accurately verifies and updates patient’s insurance coverage, demographic information, financial policies and HIPAA information in EMR system.  
• Obtains new patient information and enters the data into computer.
• Opens, sorts and distributes daily mail for the practice.
• Assists secretaries with maintaining work ques as assigned. 
• Follows up on all outgoing referrals and maintains specific work ques (WQ 11551) in accordance with CCAY guidelines. 
• Performs back office duties when assigned by answering phone calls in a prompt and courteous manner; screens and routes calls providing necessary information while assisting patients and other callers with all requests 
• Maintains regular and punctual attendance.
• Complies with all practice policies and procedures including CCAY’s Code of Conduct.

SECONDARY JOB DUTIES: The following duties are considered secondary to the essential functions listed above:

• Faxes and/or copies outgoing correspondence.
• Responsible for outgoing of daily mail.
• Distributes paperwork throughout all CCAY suites.
• Understands and is capable of scanning correspondence.
• Interfaces continuously with staff regarding patient needs.
• Performs other duties as assigned.

• High school diploma or equivalent. 

Essential Job-related Experience:

• Familiarity with computer operations including Microsoft Office.

Preferred Job-related experience.

• Previous experience in a medical office or similar setting 
• Basic knowledge of insurance plans and billing 
• Exposure to medical terminology
• Proficient in electronic medical records systems preferred 

Essential Job-related Skills:

• Excellent communication and customer service skills
• Ability to multi-task & prioritize tasks effectively
• Ability to use discretion & good judgement
• Ability to work in a fast paced, demanding environment with good organizational skills
• Must be computer literate

Benefits:

• Competitive Compensation & Generous Paid Time Off
• 401(K) & Profit Sharing Plan w/ company contribution
• Medical, Dental and Vision Plans
• Life Insurance Plan - company  paid
• Employee Assistance Program
• Short & Long Term Disability Plans (voluntary)
• Consistent Day Schedule w/ no weekends, evenings or holidays